Operations Management
13th Edition
ISBN: 9781259667473
Author: William J Stevenson
Publisher: McGraw-Hill Education
expand_more
expand_more
format_list_bulleted
Concept explainers
Videos
Textbook Question
Chapter 16, Problem 23P
Given the following data on inputs and outputs at a work center, determine the cumulative deviation and the backlog for each time period. The beginning backlog is 7.
Expert Solution & Answer
Want to see the full answer?
Check out a sample textbook solution
Students have asked these similar questions
The table below shows the time stamps of 10 customers who visited a local bank branch from 9:00 a.m. to 9:45 a.m. What is the flow
time of customers?
Customer
1
2
3
4
5
6
7
8
9
10
Time in
9:2
9:5
9:6
9:8
9:8
9:10
9:12
9:15
9:18
9:19
Time out
9:7
9:10
9:17
9:23
9:36
9:21
9:41
9:41
9:28
9:42
Instruction: Round your answer to 1 decimal place.
Flow time of customers
3.5 minutes
Personnel Planning; TDABC Recent competitive pressures have caused National InsuranceCompany to examine policies regarding personnel planning. As a start, the company has decided toexperiment with and develop a time-driven ABC model for its claims processing center.A study of this support center indicates the following three primary activities: remote processingof customer claims, 0.5 hour; onsite processing of customer claims, 1.0 hour; and updating/maintaining customer records, 0.2 hour. Onsite processing is required for larger claims, while remote processing is done for smaller claims. (For onsite processing, assume—for simplicity—that the claimsprocessors use their own automobiles.) All claims will require that the customers’ records be updated.The claims processing center currently employs three full-time employees. Total annual cost ofthe center (salaries, depreciation, utilities, etc.) is estimated at $255,000. The net amount of availablepersonnel time per year for this…
CARLA'S QUICK SERVICE RESTAURANT JOB⁹²
Carla works at a typical quick service restaurant (QSR).
She is never involved in any problem-solving activities
because the system dictates they must defer to man-
agers when problems arise. In addition, she has never
been asked to provide any input at the store level of the
organization. Her manager tells her what to do and
micro-manages her work. Daily information, sche-
dules, and work methods changes (e.g., when new
menu items are introduced) are posted on notes in a
break room bulletin board. Carla isn't very happy in
her job and is thinking of quitting to find something
else. She has seen about half of her coworkers quit in
the last year.
Discussion Questions
1. High attrition rates in the QSR industry may be
attributed to low levels of employee engagement
within the organization. How does high turnover
impact product quality and customer service in the
QSR industry, as well as the costs to the
organization?
2. How can Carla's manager or…
Chapter 16 Solutions
Operations Management
Ch. 16 - Why is scheduling fairly simple for repetitive...Ch. 16 - Prob. 2DRQCh. 16 - What are Gantt charts? How are they used in...Ch. 16 - Prob. 4DRQCh. 16 - Briefly describe each of these priority rules: a....Ch. 16 - Why are priority rules needed?Ch. 16 - What problems not generally found in manufacturing...Ch. 16 - Explain forward and backward schedulings and each...Ch. 16 - Prob. 9DRQCh. 16 - Prob. 10DRQ
Ch. 16 - Prob. 11DRQCh. 16 - What general trade-offs are involved in sequencing...Ch. 16 - Prob. 2TSCh. 16 - Prob. 3TSCh. 16 - One approach that can be effective in reducing the...Ch. 16 - Doctors and dentists offices frequently schedule...Ch. 16 - Prob. 3CTECh. 16 - Use the assignment method to determine the best...Ch. 16 - Rework Problem 1, treating the numbers in the...Ch. 16 - Assign trucks to delivery routes so that total...Ch. 16 - Develop an assignment plan that will minimize...Ch. 16 - Use the assignment method to obtain a plan that...Ch. 16 - The following table contains information...Ch. 16 - Using the information presented in the following...Ch. 16 - The following table shows orders to be processed...Ch. 16 - A wholesale grocery distribution center uses a...Ch. 16 - The times required to complete each of eight jobs...Ch. 16 - Prob. 11PCh. 16 - A shoe repair operation uses a two-step sequence...Ch. 16 - The following schedule was prepared by the...Ch. 16 - The production manager must determine the...Ch. 16 - A foreman has determined processing times at a...Ch. 16 - Given the information in the following table,...Ch. 16 - Given the following information on job times and...Ch. 16 - Prob. 18PCh. 16 - The following table contains order-dependent setup...Ch. 16 - The following table contains order-dependent setup...Ch. 16 - Prob. 21PCh. 16 - Given this information on planned and actual...Ch. 16 - Given the following data on inputs and outputs at...Ch. 16 - Determine the minimum number of workers needed,...Ch. 16 - Determine the minimum number of workers needed,...Ch. 16 - Determine the minimum number of workers needed,...Ch. 16 - Prob. 1CQ
Knowledge Booster
Learn more about
Need a deep-dive on the concept behind this application? Look no further. Learn more about this topic, operations-management and related others by exploring similar questions and additional content below.Similar questions
- Consider a law firm with 15 lawyers and 3 paralegals. The firm is struggling to keep up with the high demand for its services, particularly during the busy litigation seasons. It has been observed that the lawyers spend a significant amount of their time on administrative tasks that could potentially be handled by paralegals. After a careful study of the work distribution within the firm, it was determined that 35% of the activities carried out by the lawyers are administrative in nature. Given that each lawyer works 50 hours a week, please determine: (a) How many additional paralegals should the firm hire to handle the administrative tasks currently performed by the lawyers? (b) If the lawyers' time spent on administrative tasks is redirected to billable legal work, by what percentage could the firm potentially increase its billable hours?arrow_forward[The following information applies to the questions displayed below.] The following are the car repair shop data: TETE Ticket No. Work Ticket No. Work Ticket No. Work 1 Lube & oil 11 Battery 21 Battery Tires 2 Lube & oil 12 Tires 22 3 Brakes 13 Brakes 23 Brakes 4 Lube & oil 14 Transmission 24 Transmission Lube & oil 15 Brakes 25 Brakes Tires 16 Battery 26 Lube & oil 7 Tires 17 Brakes 27 Lube & oil 8. Brakes 18 Tires 28 Lube & oil 9. Brakes 19 Tires 29 Tires 10 Lube & oil 20 Lube & oil 30 Lube & oilarrow_forwardlocal market research fim has just won a contract for several thousand small projects involving data gathering and statistical analysis. In the past, the firm has assigned each project to a single member of its highly trained professional staff. This person would both gather and analyze the data Using this approach, an experienced person can complete an average of 10 such projects in an eight-hour day. The firm's management is thinking of assigning two people to each project in order to allow them to specialize and become more efficient The process would require the data gatherer to fill out a matrix on the computer, check it and transmit it to the statistical analysis program for the analyst to complete. Data can be gathered on one project while the analysis is being completed on another, but the analysis must be complete before the statistical analysis program can accept the new data. After some practice, the new process can be completed with a standard time of 20 minutes…arrow_forward
- SkyChefs, Inc., prepares in-flight meals for a number of major airlines. One of the company’s products is grilled salmon in dill sauce with baby new potatoes and spring vegetables. During the most recent week, the company prepared 4,300 of these meals using 1,250 direct labor-hours. The company paid its direct labor workers a total of $11,250 for this work, or $9.00 per hour. According to the standard cost card for this meal, it should require 0.30 direct labor-hours at a cost of $8.50 per hour. Required: 1. What is the standard labor-hours allowed (SH) to prepare 4,300 meals? 2. What is the standard labor cost allowed (SH × SR) to prepare 4,300 meals? 3. What is the labor spending variance? 4. What is the labor rate variance and the labor efficiency variance?arrow_forwardA bank receives loan applications from 6 customers a day. The bank has promised customers that applications will be processed in the order they are received. The table below shows the applications in the order they were received, the processing time for each loan application, and the due date that customers need to hear about their application status: Customer Processing time (days) Due date (days) A 9 13 B 11 18 C 8 11 D 7 13 E 10 22 F 12 28 Average flow time days Average tardiness days Average number of jobs applicationsarrow_forwardYou work as the administrative manager in charge of the operations of the medical services office that brings together over 10 specialists from different health fields. Each specialist has about 5 administrative employees who help with coding, billing, customer service, and other administrative tasks. You supervise all administrative employees. For two months you have noticed that a series of conflicts have arisen between the employees you supervise, which you must address promptly to avoid escalation. These are the conflicts that have been identified: A new position has been opened to supervise night operations and two of the employees have requested it. However, both have resorted to demonstrating that the other does not have the capabilities to rise to the position. These interpersonal differences have resulted in a tense work environment.It has been rumored that one of the medical specialists is going to retire, so it is possible that he will put the five administrative employees…arrow_forward
- Joliana is a human resources professional with Odd Objects Company. Her primary responsibility is during the fall is to prepare the customer care center for their seasonal rush. She is tasked with a goal of filling 100 customer support positions by Halloween. She screens candidates and forwards potential fits to the manager of customer care. Jollana is playing a key role in which of the following processes? Multiple Choice human capital shadowing recruiting mentoring inh specificationarrow_forwardMazen has been an operations’ manager at XYZ company for the past 5 years. He holds many complex tasks and is required to stay connected and updated with information concerning the employees and the customers. Moreover, he is aware of the importance of consistently gathering, giving and receiving information.One day, he receives a financial report stating that sales for the past weekend have dropped about 10%. He assumes that this problem is caused by the recent increase in prices and doesn’t gather further information nor find alternatives to solve this problem. Mazen is being a: * 1 Problem avoider 2Problem solver 3 Problem seeker 4 Problem creatorarrow_forwardMazen has been an operations' manager at XYZ company for the past 5 years. He holds many complex tasks and is required to stay connected and updated with information concerning the employees and the customers. Moreover, he is aware of the importance of consistently gathering, giving and receiving information.One day, he receives a financial report stating that sales for the past weekend have dropped about 10%. He assumes that this problem is caused by the recent increase in prices and doesn't gather further information nor find alternatives to solve this problem. Mazen is being a: * Problem avoider Problem solver Problem seeker Problem creatorarrow_forward
- Mazen has been an operations' manager at XYZ company for the past 5 years. He holds many complex tasks and is required to stay connected and updated with information concerning the employees and the customers. Moreover, he is aware of the importance of consistently gathering, giving and receiving information.One day, he receives a financial report stating that sales for the past weekend have dropped about 10%. He assumes that this problem is caused by the recent increase in prices and doesn't gather further information nor find alternatives to solve this problem. Mazen is being a: Problem avoider Problem solver Problem seeker Problem creator Mazen, a manager at a mining firm, is good at handling crisis situations. He is spontaneous in problem solving, has a flexible approach and provides quick alternative courses of action. This type of problem-solving aporoach by Mazen shows that he is a(n) thinker.arrow_forwardWhat does the intercept mean in equation below ? X: C18 (total employees hours worked per week) versus Y: C19 (clinic patients seen per week). Equation: y=0.49x+0.84 Slope:0.49 Intercept:0.84 Does the intercept mean it is 0.84 and predicts how many patients seen if zero hours were workeed. In this case it has no meaning , it is only a line fitting?arrow_forwardThe following are the car repair shop data: Ticket No. Work Ticket No. Work Ticket No. Work 1 Tires 11 Lube & oil 21 Lube & oil 2 Brakes 12 Lube & oil 22 Tires 3 Tires 13 Tires 23 Lube & oil 4 Brakes 14 Brakes 24 Lube & oil 5 Tires 15 Transmission 25 Lube & oil 6 Lube & oil 16 Battery 26 Tires 7 Brakes 17 Lube & oil 27 Battery 8 Brakes 18 Lube & oil 28 Lube & oil 9 Lube & oil 19 Brakes 29 Brakes 10 Battery 20 Lube & oil 30 Tires Click here for the Excel Data File Problem 9-1 Part a (Algo) a. Prepare a check sheet for the above car repair shop data:arrow_forward
arrow_back_ios
SEE MORE QUESTIONS
arrow_forward_ios
Recommended textbooks for you
Practical Management ScienceOperations ManagementISBN:9781337406659Author:WINSTON, Wayne L.Publisher:Cengage,
Practical Management Science
Operations Management
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:Cengage,
Inventory Management | Concepts, Examples and Solved Problems; Author: Dr. Bharatendra Rai;https://www.youtube.com/watch?v=2n9NLZTIlz8;License: Standard YouTube License, CC-BY