Practical Operations Management
2nd Edition
ISBN: 9781939297136
Author: Simpson
Publisher: HERCHER PUBLISHING,INCORPORATED
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Question
Chapter 2, Problem 2DQ
Summary Introduction
Interpretation:If the values of the customers shall coincide with the company’s value statement.
Introduction:A value statement of an organization reveals to the members of society with whom it interacts; the ethical and moral standards and practices it will follow during the course of its operations. It is not a theoretical statement but an intention and declaration being made jointly by the entire team. It is, therefore, essential that all the team members are on the same page.
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Chapter 2 Solutions
Practical Operations Management
Ch. 2 - Prob. 1DQCh. 2 - Prob. 2DQCh. 2 - Prob. 3DQCh. 2 - Prob. 4DQCh. 2 - Prob. 5DQCh. 2 - Prob. 1PCh. 2 - Prob. 2PCh. 2 - Prob. 3PCh. 2 - Prob. 4PCh. 2 - Prob. 5P
Ch. 2 - Prob. 6PCh. 2 - Prob. 7PCh. 2 - Prob. 8PCh. 2 - Prob. 9PCh. 2 - Prob. 10PCh. 2 - Prob. 11PCh. 2 - Prob. 12PCh. 2 - Prob. 13PCh. 2 - Prob. 14PCh. 2 - Prob. 15PCh. 2 - Prob. 16PCh. 2 - Prob. 17PCh. 2 - Prob. 18PCh. 2 - Prob. 19PCh. 2 - Prob. 20PCh. 2 - Prob. 21PCh. 2 - Prob. 22PCh. 2 - Prob. 23PCh. 2 - Prob. 1.1QCh. 2 - Prob. 1.2QCh. 2 - Prob. 1.3QCh. 2 - Prob. 2.1QCh. 2 - Prob. 2.2QCh. 2 - Prob. 2.3QCh. 2 - Prob. 3.1QCh. 2 - Prob. 3.2QCh. 2 - Prob. 3.3QCh. 2 - Prob. 3.4Q
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- In your own point of view, what are the characteristics of a good decision in terms of organizational profitability and sustainabilityarrow_forwardHow can organizations effectively identify and leverage the often-overlooked elements within the value chain to create a sustainable competitive advantage?arrow_forwardHow can an organization effectively identify and leverage untapped elements within its value chain to gain a competitive advantage in the market?arrow_forward
- Explain why an effective organization must consider the customer in creating its strategic plan?arrow_forwardName of the entity to which the organisations strategy will intend to create and sustain value ?arrow_forwardDevelop an entirely new Services Concept using the New Services Development model. Ensure that the service offering retains its uniqueness and is protected from competition.arrow_forward
- discuss the value chain of which you are part. what is the purpose of the value chain? what is your role? how do you interact with other members of the value chain? how is the effectiveness of the value measured?arrow_forwardCritically analyse and justify customer relationship management as an strategy for creating value for customers and capturing value from customers in return.arrow_forwardExplain how to capture value from customers in return?arrow_forward
- Using the quadrant or risk/value technique, categorize the importance of the following items for an automobile manufacturer: engine, tires, gasoline, paper for the employee newsletter, a uniquely designed and engineered muffler, and rail car service to dealers. Describe the rationale you used to ascertain each categorization.arrow_forwardYou have just been hired as an intern with XYZ Sdn. Bhd. This company manufactures sportswear. Since you have taken a course on Energy and Sustainable Development in UNITEN, your supervisor has asked your opinion on how to improve the life-cycle sustainability of one their products, the XYZ Running Shoes. Prepare a brief outline of your recommendation, which should include FIVE (5) improvements that the company can implement to improve the sustainability of their product.arrow_forwardISO standards can assist in strategic planning? Explain how?arrow_forward
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