Business Driven Technology
7th Edition
ISBN: 9781259567322
Author: Paige Baltzan Instructor
Publisher: McGraw-Hill Education
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Chapter 4, Problem 6MBD
Explanation of Solution
Efficiency vs. Effectiveness in Business decisions:
| Efficiency | Effectiveness |
| Efficiency implies doing things right | Effectiveness implies doing the right things |
| Efficiency MIS metrics focus on technology and include throughput, which is the amount of information that can travel through a system at any point in time and it includes speed, availability, accuracy, web traffic, and response time. | Effectiveness MIS metrics focus on an organization’s goals, strategies, and objectives and include usability, customer satisfaction, conversion rates, and financial metrics. |
Classifying Business Decisions as Effective or Efficient or both:
| Business Decision | Efficiency | Effectivene... |
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Chapter 4 Solutions
Business Driven Technology
Knowledge Booster
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