Fundamentals Of Cost Accounting (6th Edition)
6th Edition
ISBN: 9781259969478
Author: WILLIAM LANEN, Shannon Anderson, Michael Maher
Publisher: McGraw Hill Education
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Textbook Question
Chapter 18, Problem 56P
Objective and Subjective Performance Measures
A common method of measuring performance in accounting courses is to combine objective measures (test scores, for example) with subjective measures (class participation measures, for example). These scores are weighted and combined to determine a final grade.
Required
- a. Write a memo that discusses the advantages and disadvantages of using multiple measures of performance, including some that are objective and some that are subjective.
- b. Can you identify a situation in which you would prefer to be evaluated using a purely objective measure (exam scores)? A purely subjective measure (class participation)?
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Students have asked these similar questions
Indicate whether the items below are used as key performance indicators for the areas
Acid test ratio *(A) Financial(B) Customer(C) Internal Process(D) Learning and Growth performance.
Distinguish among scorekeeping, attention directing, and problem solving.
Question content area bottom
Part 1
Select the word that matches up with the definition listed.
▼
scorekeeping, attention directing,
problem solving
The recording (including accumulation and classification) of data for a later evaluation of performance.
▼
scorekeeping, attention directing,
problem solving
The reporting and interpretation of information for the purpose of focusing on inefficiencies of operation, opportunities for improvement, and imperfections and operating problems.
▼
scorekeeping, attention directing,
problem solving
The analysis of alternative courses of action to evaluate the best course of action.
Preparing performance reports that contain data only about items that a specific manager controls is an example of which of the following?
A. Financial reporting
B. Learning and innovation
C. Management by exception
D. Responsibility accounting
Chapter 18 Solutions
Fundamentals Of Cost Accounting (6th Edition)
Ch. 18 - Why is it important for management accountants to...Ch. 18 - A balanced scorecard is a set of two or more...Ch. 18 - What is a business model?Ch. 18 - What are the advantages of financial measures of...Ch. 18 - Prob. 5RQCh. 18 - Why do effective performance evaluation systems...Ch. 18 - What is benchmarking?Ch. 18 - Prob. 8RQCh. 18 - Prob. 9RQCh. 18 - Prob. 10RQ
Ch. 18 - Prob. 11RQCh. 18 - Prob. 12RQCh. 18 - Prob. 13RQCh. 18 - Prob. 14RQCh. 18 - Prob. 15RQCh. 18 - Prob. 16CADQCh. 18 - Prob. 17CADQCh. 18 - Prob. 18CADQCh. 18 - Prob. 19CADQCh. 18 - Prob. 20CADQCh. 18 - Prob. 21CADQCh. 18 - Prob. 22CADQCh. 18 - Prob. 23CADQCh. 18 - Prob. 24CADQCh. 18 - Strategy and Management Accounting Systems Joes...Ch. 18 - Business Strategy Classification Consider the...Ch. 18 - Prob. 27ECh. 18 - Prob. 28ECh. 18 - Prob. 29ECh. 18 - Prob. 30ECh. 18 - Balanced Scorecards and Strategy Maps Crane...Ch. 18 - TechMasters, Inc., has the following mission...Ch. 18 - Benchmarks Match each of the following specific...Ch. 18 - Benchmarks Match each of the following specific...Ch. 18 - Prob. 35ECh. 18 - Manufacturing Cycle Time and Efficiency Bell ...Ch. 18 - Prob. 37ECh. 18 - Partial Productivity Measures Looking for cost...Ch. 18 - Partial Productivity Measures As the cost...Ch. 18 - Prob. 40ECh. 18 - Prob. 41ECh. 18 - Specifying Nonfinancial Measures Write a memo to...Ch. 18 - Manufacturing Cycle Time and Efficiency A...Ch. 18 - Prob. 44ECh. 18 - Core Assets and Capabilities Consider the...Ch. 18 - Write a memo discussing the advantages of each...Ch. 18 - Balanced Scorecards and Strategy Maps Hill Street...Ch. 18 - Balanced Scorecards and Strategy Maps Monroe...Ch. 18 - Benchmarks Write a report to the CEO of Delta...Ch. 18 - Prob. 50PCh. 18 - Performance Measures, Drawing a Business Model...Ch. 18 - Performance Measures, Drawing a Business Model...Ch. 18 - Functional Measures Write a report to the...Ch. 18 - Prob. 54PCh. 18 - Operational Performance Measures Zuma Company...Ch. 18 - Objective and Subjective Performance Measures A...Ch. 18 - Operational Performance Measures Mid-States Metal...Ch. 18 - Prob. 58PCh. 18 - Prob. 59PCh. 18 - Prob. 60PCh. 18 - Balanced Scorecards and Strategy Maps Following...
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- a. what quantitative/qualitative factors would you use for performance management? b. how well does your current workplace performance management system actually measure performance? c. which performance measures are present or missing?arrow_forwardPer given item (A to P), Identify if it is under Financial Perspective, Customer Perspective, Learning Perspective or Internal Perspective The following items are connected to one of the four perspectives on the balanced scorecard: A. Revenue B. Inventory C. Employee satisfaction D. Customer satisfaction E. Market share F. Cycle time G. Orders M. Net Income H. Asset value N. Resource Allocation . Customer retention J. Employee education K. Quality contral L Brand strength O. Employee turnover P. Cash Flowarrow_forwardConsider the major components of a balanced scorecard. Which of the following is not one of those components? Learning and Growth Cost Financial Customerarrow_forward
- Which of the following is defined as comparing actual performance to planned performance and determining whether corrective action is needed? OA. Training OB. Organizing OC. Performance forecast OD. Directing OE. Evaluatingarrow_forwardThe balanced scorecard approach a. evaluates performance using about 10 different perspectives in order to effectively incorporate all areas of the organization. b. uses rather vague, open statements when setting objectives in order to allow managers and employees flexibility. c. normally sets the financial objectives first, and then sets the objectives in the other perspectives to accomplish the financial objectives. d. uses only financial measures to evaluate performance.arrow_forwardExplain the meaning of the learning curve. How do managers determine the appropriate learning curve percentage to use?arrow_forward
- K Incorporation follows the Total quality Management (TQM) technique. While preparing a cost of quality report, what would be the quality cost classification of Employee training? a.appraisal b.prevention c.internal failure d.external failurearrow_forwardMatch the qualitative characteristics below with the following statements. 1. Timeliness 2. Completeness 3. Free from error 4. Understandability 5. Faithful representation 6. Relevance 7. Neutrality 8. Confirmatory value a. Quality of information that assures users that information represents the economic phenomena that it purports to represent. b. Information about an economic phenomenon that corrects past or present expectations based on previous evaluations. c. The extent to which information is accurate in representing the economic substance of a transaction. d. Includes all the information that is necessary for a faithful representation of the economic phenomena that it purports to represent. e. Quality of information that allows users to comprehend its meaning.arrow_forwardK Incorporation follows the Total Quality Management (TQM) technique. While preparing a cost of quality report, what would be the quality cost classification of Employee Training? a. Appraisal b. Prevention c. Internal Failure d. External Failurearrow_forward
- Classify the performance measures below into the most likely balanced scorecard perspective itrelates to. Label your answers using C (customer), P (internal process), I (innovation and growth), or F(financial). Customer satisfaction indexarrow_forwardWhich of the following statements is false? Group of answer choices A. The four dimensions of performance that are considered in a balanced scorecard are financial, customer, internal process, and learning and growth. B. A balanced scorecard will include qualitative and quantitative measures. C. Stakeholders cannot include stockholders. D. A balanced scorecard is the compatibility between personal goals and the goals of the organization.arrow_forwardReid Company would like to implement a balanced scorecard performance measurement system. Its senior management team has assembled the measures shown below for possible inclusion in its scorecard. Required: For each measure, indicate by placing an X in the appropriate column whether it would most likely be classified in the learning and growth, internal business process, customer, or financial category of the company's balanced scorecard. Learning & Growth Internal Business Process Item Customer Financial Ex. Employee absenteeism rate X 1. Sales from new customers 2. Customer defection rate 3. Average fuel cost per sales dollar 4. Average number of workplace accidents per employee 5. Delivery cycle time 6. Average training hours per employee 7. Number of job applicants from under-represented groups Percent of customers that strongly agree with the statement 8. "Your employees treated me courteously." 9. Return on assets Percent of customers that strongly agree with the statement "Your…arrow_forward
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