Operations Management
Operations Management
13th Edition
ISBN: 9781259667473
Author: William J Stevenson
Publisher: McGraw-Hill Education
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Chapter 10, Problem 4P
Summary Introduction

To determine: The upper and lower control limits and decide if the process is in control.

Introduction:

Control chart:

It is a graph used to analyze the process change over a time period. A control chart has a upper control limit, and lower control which are used plot the time order.

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Checkout time at a supermarket is monitored using a mean and a range chart. Six samples of n = 20 observations have been obtained and the sample means and ranges computed: Sample Mean Range 1 3.06  .42 2 3.15  .50 3 3.11  .41 4 3.13  .46 5 3.06  .46 6 3.09  .45   Using the factors in Table 10.3 , determine upper and lower limits for mean and range charts.  Is the process in control?
Waiting time (minute) at a Tim Horton is monitored using sample mean and range control charts. Six samples of n = 10 observations have been obtained and the sample means and ranges computed (in minutes): Determine the upper and lower limits for sample mean and range control charts. Is the process in control? Draw appropriate control chart (s).
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