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- Explain how service quality is measured and its importance in customer satisfaction and retention.Give 3 recommendation for street restaurant to improve their facilities and their service of the restaurantWhat is the importance of Good Customer Relations in attracting potential customers in the service industry?
- What do customer expectations have to do with service quality?Select two service firms. First one is a low-contact service firm and second one is high-contact service firm. Which of these two approaches are more suitable in extending customer satisfaction and why?Identify TWO (2) methods of service design that can increase service efficiency and limit customer interaction.
- Differentiate in detail the three options from the perspective of customer service. Which do you believe will provide the best level of service? Why?What is entailed in service area competitor analysis? Why should health care organizations engage in competitor analysis? Should non-profit organizations perform competitor analysis? How will this type of analysis impact your work?How a customer measures the service delivery of an organization?
- What are the five variables of service quality?In what ways do service providers use service design and customer journey mapping to improve the overall customer experience?Discuss how you can differentiate your customers in order to provide the best service for all customer segments in the following business. a) Restaurant b) Airlines industry