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- Give an example of how you should handle a customer when your product/service caused a major problemSelect two service firms. First one is a low-contact service firm and second one is high-contact service firm. Which of these two approaches are more suitable in extending customer satisfaction and why?What methods should a business employ to reduce the churn rate in order to properly manage customer relationships?
- Look at the question belowcreate a effective business description about a business named " Automotive repair shop" that caters Technical Education And Skills Development Authority (TESDA) and accepts OJT of automotive or mechanical engineering students.1. Explain or define (in your own words) what is Customer Service2. What do you mean by Customer Retention?3. What will you do to retain your customers despite of some negative views of your products or services?
- Q/ Talk in details about : Attendance management in school problem, Make a virtual system to solve this problem using one of the MIS topics, and explain the topic and the method used to solve this problemDo you agree with the marketing-customer service mantra, “The customer is always right”? Why or Why not? Answer:Customer roles in the service delivery process can be described as 'contributors', what other features are part of the customer's role in the service delivery process? 1).customers are responsible for the service outcome 2).customers are co-creators of value 3).customers are responsible for the service delivery provided for other customers 4).customers contribute to an employee's emotional labour