The reasons why executives and managers devote more time towards listening than workers. Introduction: Listening is a skill that everyone requires to be effective. It is necessary for the overall personality development of an individual.

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Q.NO.4. (08) Designing the Training A focus group was held with ﬁve managers to ﬁnd out what they wanted from the training and to assess their concerns about performance management. This was a useful process. The managers wanted to include training in how to deal with difﬁcult people, which otherwise may not have been included in the program. Including this also assured managers that their views were important and had been considered in the program’s design. The training would take place in-house and outside the normal workday. It was agreed that the most appropriate method was a two-hour workshop. The workshop would include various activities geared to develop the skills and knowledge of the participants: Trainer-ledinteractive Roleplay Use of aspecially designed case study. Small-group By developing and delivering the session in-house, training materials speciﬁc to the new performance management system could be created, rather than relying on generic training materials. It was…

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Chapter 1, Problem 12CT

Summary Introduction

To determine:

The reasons why executives and managers devote more time towards listening than workers.

Introduction:

Listening is a skill that everyone requires to be effective. It is necessary for the overall personality development of an individual.

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Q.NO.4. (08) Designing the Training A focus group was held with ﬁve managers to ﬁnd out what they wanted from the training and to assess their concerns about performance management. This was a useful process. The managers wanted to include training in how to deal with difﬁcult people, which otherwise may not have been included in the program. Including this also assured managers that their views were important and had been considered in the program’s design. The training would take place in-house and outside the normal workday. It was agreed that the most appropriate method was a two-hour workshop. The workshop would include various activities geared to develop the skills and knowledge of the participants: Trainer-ledinteractive Roleplay Use of aspecially designed case study. Small-group By developing and delivering the session in-house, training materials speciﬁc to the new performance management system could be created, rather than relying on generic training materials. It was…

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