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- How to explain and give an example for this Characteristics of Quality Leaders The characteristics possess by quality leaders are as follows: •Sense of Purpose. Successful leaders know their areas of responsibility that will contribute to the organization’s success. •Self-discipline. Successful leaders avoid negative self-indulgence and inappropriate displays of emotion such as anger.explain quality leadership The characteristics possess by quality leaders are as follows: Sense of Purpose. Successful leaders know their areas of responsibility that will contribute to the organization’s success. Self-discipline. Successful leaders avoid negative self-indulgence and inappropriate displays of emotion such as anger. Successful leaders are open and upfront with other members of the organization and with themselves. Credibility. Successful leaders are consistent and fair in adhering to the same standards of performance and behavior expected of others. Common Sense. Successful leaders know what is important in a given situation. They know when to be flexible and when to be firm in making decisions. Successful leaders maintain energy, endurance, and good health. Successful leaders are committed to finish a task despite of difficulty.Discuss and explain why Dr. Deming indicates quality can only be achieved by top management and improvement of leadership?
- Managers at Gap Inc., formerly one of the top retail chains, are reported to have made a series of decisions that hurt the company: They expanded so rapidly that the chain lost touch with customers; they tried to copy the successful approach of rivals rather than charting their own course; they cut quality to reduce costs; they shifted from one fashion approach to another as each one failed to appeal to customers, and so on. What techniques would you recommend Gap managers use to improve the quality of their decisions?Q 1: Explain the antecedents of modern quality management in your own words? Q 2: Explain the qualities and importance of a good leader? Q 3: What is the implication of customer perceptions on TQM? Q 4: Explain Maslow hierarchy of needs theory using organization perspectives?1. Identify the measure of performance described. When a coach tells her players at the end of losing a game, “You really played well and stayed in the game plan,” she is using what measure of performance?
- 1. Describe the changes that should occur to minimize the likelihood of these problems in the future.2. What recommendations do you have for Paul to improve the relationship between employees and management? CASE STUDY: ANCOL CORP Paul Sims was delighted when Ancol Corp. offered him the job of manager at its Lexington, Kentucky plant. Sims was happy enough managing a small metal stamping plant with another company, but the invitation to apply to the plant manager job at one of the leading metal fabrication companies was irresistible. Although the Lexington plant was the smallest of Ancol’s 15 operations, the plant manager position was a valuable first step in a promising career. One of Sims’s first observations at Ancol’s Lexington plant was that relations between employees and management were strained. Taking a page from a recent executive seminar that he attended on building trust in the workplace, Sims ordered the removal of all time clocks from the plant. Instead, the plant would…By reference to the data in part A:1. Return on investment (ROI), residual income (RI), and economic-value added (EVA)are performance measures for subunit managers. Discuss the relative merit of these performance measures?2. There may be a difference between the performance of a manager and theperformance of the organization subunit for which the manager is responsible. Why is it important to make this distinction?3. Do you agree with the general manager’s assertion that managers should be rewarded only on the basis of their performance measures with no fixed salaries? Explain1. Identify how each bias can impact a manager when they are performing a performance appraisal. a) How can the bandwagon bias/ effect impact a manager when they are performing a performance appraisal? b) How can the confirmation bias impact a manager when they are performing a performance appraisal? c) How can the outcome bias impact a manager when they are performing a performance appraisal? d) How can the Placebo bias impact a manager when they are performing a performance appraisal?
- Looking from a managerial perspective, why would a firm use a balanced scorecard in evaluating performance? What benefits would be derived from the use of this measure?Yellowstone: Human Resource Management StrategyYellowstone finally came up with a novel solution that was consistent with Yellowstone’sphilosophy of building on its internal resources. Aware that declining growth is often a signal ofcomplacency that can go unnoticed by people close to the situation, it decided to bring together ateam of Asian managers who would visit and examine Yellowstone’s operations in the UK. AsYellowstone in-siders, they would be familiar with the company’s mission, values, processes, andprocedures and thus would be able to feel at home in the store context; as outsiders in the UK, theycould see things differently from the British managers, thereby bringing valuable home-countryinsights and sharing best practices that had evolved in their local markets. The project, “TheEssence of Yellowstone,” had a two-pronged strategic purpose: (1) to determine what was andwasn’t working by conducting a health-check of Yellowstone UK’s current corporate state; and(2) to…Managers have numerous alternatives for boosting the comparability and understanding of performance analysis outcomes.In order to grasp and examine the interests of all of their stakeholders, how may the balanced scorecard help managers?