Of the five statements below, which is the main point of the five:a) Listening is essential for serving customers.b) Writing skills are needed for external communication.c) Employees need communication skillsd) Employees need excellent presentational skillse) Assertiveness is a necessary skill for advancement

Of the five statements below, which is the main point of the five:a) Listening is essential for serving customers.b) Writing skills are needed for external communication.c) Employees need communication skillsd) Employees need excellent presentational skillse) Assertiveness is a necessary skill for advancement

Understanding Management (MindTap Course List)

10th Edition

ISBN:9781305502215

Author:Richard L. Daft, Dorothy Marcic

Publisher:Richard L. Daft, Dorothy Marcic

Chapter13: Managing Communication

Section: Chapter Questions

Problem 2AL

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