Let us assume that a telecom company has just started its operations in the neighboring town of Kharkhoda on 01 September 2021. Their marketing campaign, which had cost INR 200,000 (INR 2 Lakhs), had resulted in 4000 customers joining the company on 01 September 2021. Further, the firm projects an addition of 100 customers from Kharkhoda and nearby areas every year now onwards. The profit per customer is INR 80 in the first year, and it is projected to increase by INR 20 each year (INR 100, 120, 140 and so on). The first year’s customer retention percentage is expected to be at 60%, increasing by 5% every year (63%, 66.15%, and so on). The WACC (weighed cost of capital) of this company is 12%. Calculate the total cohort value (net of acquisition cost) for the initial cohort, at the end of the 5th year. Please (1) give your answers up to 2 places of decimals, (2) report your answer in a tabular format with proper headings and explanations for each column after the table to justify your calculations.

Marketing
20th Edition
ISBN:9780357033791
Author:Pride, William M
Publisher:Pride, William M
Chapter19: Pricing Concepts
Section: Chapter Questions
Problem 6DRQ
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Q1. Let us assume that a telecom company has just started its operations in the neighboring town of Kharkhoda on 01 September 2021. Their marketing campaign, which had cost INR 200,000 (INR 2 Lakhs), had resulted in 4000 customers joining the company on 01 September 2021. Further, the firm projects an addition of 100 customers from Kharkhoda and nearby areas every year now onwards. The profit per customer is INR 80 in the first year, and it is projected to increase by INR 20 each year (INR 100, 120, 140 and so on). The first year’s customer retention percentage is expected to be at 60%, increasing by 5% every year (63%, 66.15%, and so on). The WACC (weighed cost of capital) of this company is 12%. Calculate the total cohort value (net of acquisition cost) for the initial cohort, at the end of the 5th year. Please (1) give your answers up to 2 places of decimals, (2) report your answer in a tabular format with proper headings and explanations for each column after the table to justify your calculations.
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