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How would you re-organize the management team at the call center to make it more diverse and inclusive?
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- what are the benefits and potential drawbacks of implementing an employee referral program within an organization?"1. You have just been transferred from the Singapore office to the Melbourne office of your company, an international sales organisation of electrical products for developers and contractors. In Singapore, team members regularly called customers after a sale to ask whether the products arrived on time and whether they are satisfied. But when you moved to the Melbourne office, no one seemed to make these follow-up calls. A recently hired co-worker explained that other coworkers discouraged her from making those calls. Later, another co-worker suggested that your follow-up calls were making everyone else look lazy. Give three possible reasons why the norms in Melbourne might be different from those in the Singapore office, even though the customers, products, sales commissions and other characteristics of the workplace are almost identical.Why should a manager be involved in human resources for an organization as well as the communication methods that an organization uses?
- Describe the communication that happens between the support team, which comprises of the support worker(you), your supervisor, health professionals and the client and carers and families .Can you see some similarities about dreams that a call center agent have and a student just like you? Cite your obsevationThe Caribbean Team “Vibes” or “Not”: Another Day in the Life of a Call Centre In a rare moment alone in her office, Jennifer Ames reflected on the past 10 years of her career at GerberGoodstart Corporation (GGC) She could easily chart her successes: She had taken on challenges and produced results where her colleagues had failed; she had increased the diversity of the work force in every unit she had led; she had successfully launched new products and developed several new markets. In fact, just a few months before, Ames had been part of a team that had led a highly successful launch of several GGC product lines into the Latin American market. That success and the ensuing demand for its products drove GGC to centralize customer support in a call center in Kingston, Jamaica—and to create Ames’s new position: senior director for global customer support. Ames had studied other call-center models and created a team of four as a prototype for customer support. She had a goal of scaling up…
- The Caribbean Team “Vibes” or “Not”: Another Day in the Life of a Call Centre In a rare moment alone in her office, Jennifer Ames reflected on the past 10 years of her career at Gerber Goodstart Corporation (GGC) She could easily chart her successes: She had taken on challenges and produced results where her colleagues had failed; she had increased the diversity of the work force in every unit she had led; she had successfully launched new products and developed several new markets. Use appropriate theories to propose actions that the Ames Ames can take to 1) make her team become a more effective and 2) to move her team through to the next phase.What is audio-visual based training? Under what circumstances is audio visual based training especially effective?The primary focus of this assessment is for you to conduct research on a contemporary OBM issue. Drawing from academic research and real-life professional application, you will need to present the findings in a one-page infographic. The focus of your research, “Use of Artificial Intelligence and its Implications of Ethics in the Workplace.” What you need to do: Compile and analyse your findings from at least 3 high quality academic reference i.e., peerreviewed journal article at five or less years. Respond to the research topic and present the topic in the form of an infographic, including the following aspects: Introduction to the topic Provide a concise summary of the topic. Main themes of your analysis and findings Identify relevant themes that address the assignment topic. What is your analysis on the topic? Demonstrate the link between the topic and underpinning OBM knowledge to develop this section. Application How do the analysis and findings matter to you as a…