Given the trade-offs between efficiency and effectiveness, managers should strive for the highest. Select one: O a. efficiency given the effectiveness goals O b. efficiency of the process c. effectiveness with customer goals d. customer satisfaction levels
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- Reliability can be considered a dimension of either product or service quality. O a. TRUE O b. FALSE DUS PAGE acer F2 F3 F4 F5 F6 F7 F8 F9 F10 F 立29 - Which of the following is an example of performance criteria based on outputs? a) using initiative B) Sales quantity NS) Reliability D) decision making TO) Team workRick Wing, salesperson for Wave SolderingSystems, Inc. (WSSI), has provided you with a proposal forimproving the temperature control on your present machine.The machine uses a hot-air knife to cleanly remove excess solder from printed circuit boards; this is a great concept, butthe hot-air temperature control lacks reliability. According toWing, engineers at WSSI have improved the reliability of thecritical temperature controls. The new system still has the foursensitive integrated circuits controlling the temperature, butthe new machine has a backup for each. The four integratedcircuits have reliabilities of .90, .92, .94, and .96. The fourbackup circuits all have a reliability of .90.a) What is the reliability of the new temperature controller?b) If you pay a premium, Wing says he can improve all fourof the backup units to .93. What is the reliability of thisoption?
- A new aircraft control system is being designed thatmust be 98% reliable. This system consists of th ree components inseries. If all three of the components are to have the same level ofreliability, what level of reliability is required?Each day, a FedEx competitor processes approximately 50,000 shipments. Suppose that they use the same Service Quality Index as FedEx and identified the following numbers of errors during a 5-day week (see the "FedEx: Measuring Service Performance" box). These values are hypothetical and do not reflect any real company’s actual performance. Description Weight Number of Errors Complaints reopened 3 145 Damaged packages 10 17 International 1 109 Invoice adjustments 1 284 Late pickup stops 3 207 Lost packages 10 4 Missed proof of delivery 1 28 Right date late 1 752 Traces 3 115 Wrong day late 5 11 Compute the Service Quality Indicator by finding the weighted sum of errors as a percentage of total shipments. Do not round intermediate calculations. Round your answer to three decimal places. Service Quality Indicator (SQI): %A new aircraft control system is being designed thatmust be 98% reliable. This system consists of three components inseries. If all three of the components are to have the same level ofreliability, what level of reliability is required?
- The Teaching Learning in a class of a professional institute. The causes of poor performance of the students have been explored. A cause is a proven reason for the existence of the defect. A remedy is a change that can successfully eliminate or neutralize a cause of defects. The effect may be due to the combination of few such causes. Once the causes and remedies are available the potential cause affecting the system can be identified, analysis can be made and suggestions can be implemented to improve the performance of the system. With the available measures in the tables 1, 2, 3, 4, 5 construct the cause and effect diagram to improve the poor performance of a class. Table 1: Causes & Remedies under Curriculum Design Category Causes | Lengthy syllabus Out dated topics Inadequate study material Too many reference books suggested Remedy Needs to be revised by board of studies as per industries requirement Management must spend enough money to enrich library facility Table 2: Causes &…15) Given this three-component system and associated reliabilities What is the system reliability? Group of answer choices a) 0.4772 b) 0.0068 c) 0.5228 d) 0.9225 e) 0.9933A CD player has fi ve components that all must function forthe player to work. Th e average reliability of each component is0.90. What is the reliability of the CD player?
- Explain how independent performance evaluation procedures are either violated or ef- fectively applied in each of the following situations. Identify the problem and suggest the check required (or applied) to prevent the identified problem from occurring.a. The manager who oversees the corporate fleet vehicles signed off on the purchase of 15 luxury SUVs to expand the company's fleet of cars. As soon as this was done, he instructed that the payment be made.b. At a newly opened local restaurant, waiters work six-hour shifts. There are three six- hour shifts per day, with each shift overlapping the next. The restaurant currently has two cash registers and these can be operated by any one of the waiters during a shift without them requiring any form of identification. The new manager has decided that the cash in the cash register box will be checked once every 24 hours, i.e., in the mornings before the new shift for the day begins.c. A company's financial clerk does a spot check of the…Types of reliability/validity When you use it. How you use it. An example of how to test the reliability/validity. How do you interpret coefficients? Any other information pertinent to understanding reliability or validity.\9. Define value analysis: Methodical investigation of all components of an existing product or service with the goal of discovering and eliminating unnecessary costs without interfering with the effectiveness of the product or service. What factors would you utilize to evaluate the make or buy decision of preparing pizza from scratch (using frozen dough balls) or purchasing premade frozen pizza. What cost items would you evaluate? Evaluative factors: Cost items: 10. Define specifications: Statement understood by buyers and suppliers of the required quality of products, including allowable limits of tolerance. Which type of specifications would a manager use if they wanted to purchase: A specific product brand (i.e. "Tony's Pizza): A new dishwasher with the capability to wash 7,000 dishes per hour: A tilting skillet: