Emotional Intelligence is the ability to access, manage, and make use of one's feelings in the workplace. As a business manager it is important that you handle the feelings and emotions of your workforce with the utmost care and respect. Employees that show high levels of emotional intelligence also prove to- perform better at work tasks than those that possess low levels of emotional intelligence. With the use of examples, discuss FOUR (4) emotional competencies that differentiate superior performers from average performers within an organisation.

Management, Loose-Leaf Version
13th Edition
ISBN:9781305969308
Author:Richard L. Daft
Publisher:Richard L. Daft
Chapter13: Managing Diversity
Section: Chapter Questions
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Atonar intelligence is the ability to access, manage, and make use of one's feelings in the workplace.
As a business manager it is important that you handle the feelings and emotions of your workforce with
the utmost care and respect. Employees that show high levels of emotional intelligence also prove to
perform better at work tasks than those that possess low levels of emotional intelligence. With the use of
examples, discuss FOUR (4) emotional competencies that differentiate superior performers from average
performers within an organisation.
Transcribed Image Text:Atonar intelligence is the ability to access, manage, and make use of one's feelings in the workplace. As a business manager it is important that you handle the feelings and emotions of your workforce with the utmost care and respect. Employees that show high levels of emotional intelligence also prove to perform better at work tasks than those that possess low levels of emotional intelligence. With the use of examples, discuss FOUR (4) emotional competencies that differentiate superior performers from average performers within an organisation.
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