Customer Service folks always: 00 Listen attentively. Maintain a positive attitude Speak clearly Avoid technical terms or fancy words.
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- UPS has taken strides to reduce expenditure of paper and natural resources. This not only benefits the company but also earns the respect of every customer. Based on this, what is UPS using to build stronger customer relationships? Multiple Choice disparate treatment win-win situation selective perceptions seamless service spatial cues 4 Drai R 11 NextSuppose you are employed by a large electronics retailer,and a customer comes to you with cognitive dissonanceover the purchase of an expensive computer system fromyour store the previous week. How would you work withthe customer to help eliminate the dissonance?write moderating effect of structural barriers on firm performance atleast 600 words
- 6 - Which of the following is the purpose of measuring the performance of employees through multiple evaluations? a) Ensuring organizational commitment B) Increased communication NS) Reduced workload D) Establishing good relations with the customer TO) A fair and impartial assessmentVUCA stands for Volatility, Uncertainty, Complexity and Ambiguity.(a)Elaborate how VUCA can affect interaction between employees and customers? (b) How can (i) Inter staff relationships and (ii) Customer Relationship Management (CRM) be improved?Processing customer complaints includes (5) Listening Logging information CSR being rude Empathize Apologize No follow up Solicit feedback Circle the key elements of using a script(4) Empathy Annoying guest Acknowledgement Reassurance Robotic Action Problem solving process includes: (5) Identifying the problem Being rude to customer Develop multiple solutions Analyze the problem Say no to customer Identify decision criteria Not listening to customer Choose optimal solution
- 15 Essential components of e-skill profile for public administration are: Select one: a. All other answers are correct b. participation and transparency c. consistent citizen orientation and compelling cooperation d. high transaction interactivity with distinctive dialogue and responsiveness of public management e. comprehensive multichannel e-government.page Books, television documentaries, newspaper, and Tweets are a form of conversation. Select one: True False Jump to.Which type of skill is this referring to? The middle manager at a consulting firm has strong analytical skills and understands the details of analysis that employees perform A front-line manager makes themselves available and approachable The pharmacy manager has detailed knowledge of prescriptions and record-keeping procedures The construction manager can plan out a strategy for organizing and budgeting on upcoming construction projects The marketing manager is able to respond to changes in the market that are unexpected and make decisions. P
- Window Help 3 points) If you sto X D2L Ch. 5 Practice Quiz Answers - X + ng.suny.edu/d21/le/content/222761/viewContent/11027495/View Question 27 (3 points) In flatter organizations, employees ₁ October 27, 20 6,33: have greater autonomy will always choose flexible work hours are confused about who is responsible Question 28 (3 points) One common everyday object, Post-It Notes. 3M, Minnesota Mining and Manufacturing. T spend 15% of their time on their own ideas. IPlease do not give solution in image formate thanku Hindsight Bias Escalation of commitment Give an example of each of the above that you experienced in your workplace. If a workplace example if not possible, you can give one from your personal life without revealing any identifying information. Each example must include your clear understanding of the bias and an explanation of how you experienced it. 2. Looking back, how would you avoid this bias?Please do not give solution in image formate thanku. The critical step in employees' understanding of how their work makes a contribution is: e) the pay decision d) the career planning session a) the promotion decision c) the appraisal session b) defining performance expectations When it comes to performance appraisals, most firms combine: d) manual and subjective techniques a) several appraisal techniques c) computerized and narrative techniques b) computerized techniques and BARS e) manual techniques and MBO Appraisal systems must be based on performance criteria that are __________ for the position being rated, and __________ in that their application must produce consistent ratings for the same performance. b) valid, measurable d) reliable, valid a) measurable, valid e) valid, reliable c) reliable, reliable Gary is the supervisor of Mindy. He is very impressed with Mindy's ability to work in a team so has rated her as "outstanding" for this trait. Although she has had more missed…