Agan Interior Design provides home and office decorating assistance to its customers. In normal operation, an average of 2.2 customers arrive each hour. One design consultant is available to answer customer questions and make product recommendations. The consultant averages 10 minutes with each customer. Agan's management would like to evaluate two alternatives: 1. Use one consultant with an average service time of 8 minutes per customer. 2. Expand to two consultants, each of whom has an average service time of 10 minutes per customer. If the consultants are paid $17 per hour and the customer waiting time is valued at $26 per hour, should Agan expand to the two-consultant system? Explain. (Express the total cost per hour in dollars. Round your answers to the nearest cent.) The total service cost per hour, i.e. the time value of consultant and customer together, is $ implement the ---Select--- total cost scenario, which is scenario ? ✓. for scenario 1, and $ for scenario 2. The business should
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- 130) please please help me with this! Owners of a local restaurant are concerned about their ability to provide quality service as they continue to grow and attract more customers. They have collected data from Friday and Saturday nights, their busiest times of the week. During these time periods, about 106 customers arrive per hour for service. Given the number of tables and chairs, and the typical time it takes to serve a customer, the owners estimate they can serve, on average, about 162 customers per hour. Use Exhibit 4.6. Furthermore, the owners anticipate that in one year their demand will double as long as they can provide good service to their customers. a. Currently, during these nights, are they in the zone of service, the critical zone, or the zone of nonservice? EXIBIT IS THE PICTURE ADDED O Critical zone O Zone of service O Zone of nonservice b. Next year, after demand doubles, what must the service capacity increase to (at minimum) to stay out of the critical zone?Note:…1. Calculate the average customer arrival rate and service rate per hour. 2. Calculate the probability of zero patients in the system (P0), probability of one patient (P1), and probability of two or more patients simultaneously arriving during the night shift. 3. Using a criterion that if the probability is greater than 1 percent, a backup OR team should be employed, make a recommendation to hospital administration. I'm not sure how to find the answers to the empty boxes.9. Shouldice Hospital in Canada is widely known for one thing—hernia repair! In fact, that is the only operation it performs, and it performs a great many of them. Over the past two decades this small 90-bed hospital has averaged 7,000 operations annually. Last year, it had a record year and performed nearly 7,500 operations. A hernia repair operation at Shouldice Hospital is performed by one of the 12 full-time surgeons assisted by one of seven part-time assistant surgeons. The first operations begin at 7:30 AM each day, Monday through Friday. Surgeons generally take about one hour to prepare for and perform each hernia operation, and they operate on an average of at most four patients per day. This four patient per day limit on the average number of operations performed per surgeon has been found to be the best operating level for the hospital as it takes into account time the surgeons need for patient exams and consultations, updating medical charts, writing reports, traveling to…
- Shouldice Hospital in Canada is widely known for one thing—hernia repair! In fact, that is the only operation it performs, and it performs a great many of them. Over the past two decades this small 90-bed hospital has averaged 7,000 operations annually. Last year, it had a record year and performed nearly 7,500 operations. A hernia repair operation at Shouldice Hospital is performed by one of the 12 full-time surgeons assisted by one of seven part-time assistant surgeons. The first operations begin at 7:30 AM each day, Monday through Friday. Surgeons generally take about one hour to prepare for and perform each hernia operation, and they operate on an average of at most four patients per day. This four patient per day limit on the average number of operations performed per surgeon has been found to be the best operating level for the hospital as it takes into account time the surgeons need for patient exams and consultations, updating medical charts, writing reports, traveling to…Shouldice Hospital in Canada is widely known for one thing—hernia repair! In fact, that is the only operation it performs, and it performs a great many of them. Over the past two decades this small 90-bed hospital has averaged 7,000 operations annually. Last year, it had a record year and performed nearly 7,500 operations. A hernia repair operation at Shouldice Hospital is performed by one of the 12 full-time surgeons assisted by one of seven part-time assistant surgeons. The first operations begin at 7:30 AM each day, Monday through Friday. Surgeons generally take about one hour to prepare for and perform each hernia operation, and they operate on an average of at most four patients per day. This four patient per day limit on the average number of operations performed per surgeon has been found to be the best operating level for the hospital as it takes into account time the surgeons need for patient exams and consultations, updating medical charts, writing reports, traveling to…Shouldice Hospital in Canada is widely known for one thing-hernia repair! In fact, that is the only operation it performs, and it performs a great many of them. Over the past two decades this small 66-bed hospital has averaged 5,080 operations annually. Last year, it had a record year and performed nearly 5,580 operations. A hernia repair operation at Shouldice Hospital is performed by one of the 12 full-time surgeons assisted by one of seven part-time assistant surgeons. The first operations begin at 7:30 AM each day, Monday through Friday. Surgeons generally take about one hour to prepare for and perform each hernia operation, and they operate on an average of at most four patients per day. This four patient per day limit on the average number of operations performed per surgeon has been found to be the best operating level for the hospital as it take into account time the surgeons need for patient exams and consultations, updating medical charts, writing reports, traveling to…
- A) A crew of mechanics at the Highway Department Garage repair vehicles that break down at an average of λ = 7.5 vehicles per day (approximately Poisson in nature). The mechanic crew can service an average of μ = 12 vehicles per day with a repair time distribution that approximates a negative exponential distribution. (a) What is the utilization rate for this service system? (b) What is the average time before the facility can return a breakdown to service? (c) How much of that time is spent waiting for service? (d) How many vehicles are likely to be in the system at any one time?Management of Mittel Company would like to reduce the amount of time between when a customer places an order and when the order is shipped. For the first quarter of operations during the current year the following data were reported: Inspection time 0.7 days Wait time (from order to start of production) 16.9 days Process time 2.7 days Move time 1.0 days Queue time 4.3 days 1. Compute the delivery cycle time. (Round your intermediate calculations and final answer to 1 decimal place.) 2. If by using Lean Production all queue time during production is eliminated, what will be the new MCE? (Do not round intermediate calculations. Round your percentage answer to 1 decimal place.)This is the key feature that distinguishes a service blueprint from a normal l owchart.
- A milling department has 10 machines. Each operates an average of eight hours before requiring adjustment, which takes an average of 3.43 hours. While running, each machine can produce 50 pieces an hour. Use Table 1, Table 2 and Table 3. a. With one adjuster, what is the net average hourly output per machine? (Round your answer to 1 decimal place.) Number of Pieces ?? per machine b. If machine downtime cost is $75 per hour and adjuster cost is $31 per hour, how many adjusters would be optimal? Multiple Choice 1 2 3 4 5TemaTire Services (TTS) decided to hire a new mechanic to handle all tire changes for customers ordering a new set of tires. Two mechanics have been shortlisted for the job. One mechanic has limited experience, can be hired for GH¢14 per hour, and can service an average of three customers per hour. The other mechanic has several years of experience, can service an average of four customers per hour, but must be paid GH¢20 per hour. Historical data shows that customers arrive at the TTS garage at the rate of twocustomers per hour. 5a)Assuming Poisson arrivals and exponential service times, compute the following for eachmechanic:(i).Average number of customers waiting(ii).Average number of customers in the system(iii).The average time spent in the queue(iv).The average time spent in the system(v).The probability that no queues would build up(vi).The probability that exactly two customers are waiting at any given time.(vii).The probability that up to two customers are waiting at any…TemaTire Services (TTS) decided to hire a new mechanic to handle all tire changes for customers ordering a new set of tires. Two mechanics have been shortlisted for the job. One mechanic has limited experience, can be hired for GH¢14 per hour, and can service an average of three customers per hour. The other mechanic has several years of experience, can service an average of four customers per hour, but must be paid GH¢20 per hour. Historical data shows that customers arrive at the TTS garage at the rate of twocustomers per hour. 5a)Assuming Poisson arrivals and exponential service times, compute the following for eachmechanic:(i).Average number of customers waiting(ii).Average number of customers in the system(iii).The average time spent in the queue(iv).The average time spent in the system(v).The probability that no queues would build up(vi).The probability that exactly two customers are waiting at any given time.(vii).The probability that up to two customers are waiting at any…