_____21. Intrapersonal conflict occurs within or between individuals and often involves some form of goal, cognitive or affective conflict. _____22. Accurate interpersonal communication occurs when the message intended by the sender is the same as the message understood and interpreted by the receiver. _____23. Power is a dynamic relationship that changes as situations and individuals change.
_____21. Intrapersonal conflict occurs within or between individuals and often involves some form of goal, cognitive or affective conflict.
_____22. Accurate interpersonal communication occurs when the message intended by the sender is the same as the message understood and interpreted by the receiver.
_____23. Power is a dynamic relationship that changes as situations and individuals change.
_____24. One difference between the terms “power” and “authority” is that power is something formally granted by the organization.
_____25. Authority refers to power legitimated by being both organizationally granted and accepted by employees as being right and proper.
_____26. A manager who control the allocation of merit pay raises in a department has reward power over the employees in that department.
_____27. Referent power is an individual’s ability to influence other’s behavior because of recognized skills, talents, or specialized knowledge.
_____28. The power of lower level employees usually stems from structural or situational sources.
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