__28. Which of the following is not one of the pressures for change that organizations currently face: the globalization of markets the spread of information technology and computer networks changes in the nature of the workforce all of the above are such pressures

Management, Loose-Leaf Version
13th Edition
ISBN:9781305969308
Author:Richard L. Daft
Publisher:Richard L. Daft
Chapter19: Managing Quality And Performance
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_____28. Which of the following is not one of the pressures for change that organizations currently face:

  1. the globalization of markets
  2. the spread of information technology and computer networks
  3. changes in the nature of the workforce
  4. all of the above are such pressures

 

_____29. To be successful, planned change efforts usually must be:

  1. organization wide
  2. perceived as necessary by key organization members
  3. based upon a contingency perspective
  4. all of the above are correct

 

_____30. The first step in effective organizational change is:

  1. building employee support for the importance of change
  2. developing a vision of the desired future state of the organization
  3. accurately diagnosing the underlying organizational problems
  4. assessing possible sources of resistance to change

 

_____31. Employees readiness for change would tend to be low under circumstances of:

  1. dissatisfaction with the status quo and high perceived risk from change
  2. satisfaction with the status quo and high perceived risk from change
  3. satisfaction with the status quo and low perceived risk from change
  4. none of the above would be associated with low readiness for change

 

_____32. Employee readiness for change would tend to be high under circumstances of:

  1. dissatisfaction with the status quo and high perceived risk from change
  2. satisfaction with the status quo and high perceived risk from change
  3. satisfaction with the status quo and low perceived risk from change
  4. none of the above would be associated with low readiness for change

 

 

 

_____33. Resistance to change may stem from two basic sources. These are ______  and ______ .

  1. personal, financial
  2. individual; organizational
  3. organizational; economic
  4. perceptual; organizational

 

_____34. Which of the following is not an example of organizational resistance to change.

  1. resource limitations
  2. fixed investments
  3. interorganizational agreements
  4. threats to power and influence

 

_____35. Employees who are highly dependent on their boss for feedback on performance may resist change until their boss endorses the change. This would be an example of ______ as a source of resistance to change.

  1. personality
  2. perception
  3. habit
  4. fear of the unknown

 

_____36. It can be argued that the single most effective strategy for overcoming resistance to change is:

  1. empathy and support
  2. communication
  3. flexibility
  4. participation and involvement

 

_____37. Organizations increasingly need designs that are _______________ .

  1. mechanistic
  2. bureaucratic
  3. flexible

 

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