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- What are some of the performance management challenges that must be addressed, no matter what the system?When the idea first occurred to her, it seemed like such a win-win situation. Now she wasn't so sure. Marge Brygay was a hardworking sales rep for Inspire Learning Corporation, a company intent on becoming the top educational software provider in five years. That newly adopted strategic goal translated into an ambitious, million-dollar sales target for each of Inspire's sales reps. At the beginning of the fiscal year, her share of the sales department's operational goal seemed entirely reasonable to Marge. She believed in Inspire's products. The company had developed innovative, highly regarded math, language, science, and social studies programs for the K— 12 market. What set the software apart was a foundation in truly cutting-edge research. Marge had seen for herself how Inspire programs could engage whole classrooms Of normally unmotivated kids; the significant rise in scores on those increasingly important standardized tests bore Out her subjective impressions. Bur now, just days before the end of the year, Marge's sales were $1,000 short of her million-dollar goal. The sale that would have put her comfortably over the top fell through due to last-minute cuts in one large school system's budget. At first, she was nearly overwhelmed with frustration, but then it occurred to her that if she contributed $1,000 to Central High, the inner-city high school in her territory probably most in need of what she had for sale, they could purchase the software and put her over the top. Her scheme would certainly benefit Central High students. Achieving her sales goal would make Inspire happy, and it wouldn't do her any harm, either professionally or financially. Making the goal would earn her a $10,000 bonus check that would come in handy when the time came to write out that first tuition check for her oldest child, who had just been accepted to a well-known, private university. Initially, it seemed like the perfect solution all the way around. The more she thought about it, however, the more it didn't quite sit well with her conscience. Time was running out. She needed to decide what to do. 1. Donate the $1,000 to Central High, and consider the $10,000 bonus a good return on your investment.pleaseprovide the solution of theis question... How can staff managers ensure that their recommendations are aligned with the organization's goals and objectives?
- 1. Read the following scenarios and explain what level of need analysis is mentioned. a. Main duties of customer service officers are handling customer complaints and direct them to correct department. In dealing with this duty they need be good communicators, empathetic and should have the correct technical information about the products. b. In the analysis of customer service department performance appraisals, HR manager identified many customer service officers do not have clear understanding about technical aspects of the products. c. ABC company is large consumer appliance retailer, recently they identified large number of complaints in social media pages from customers. The main reason was poor after sales service offered by the company.Give atleast 5 Job Description and Job Specification of each Account Executive, Administrative Officer and Administration Manager.a. identify 2 opportunities to improve todays Performance Management processes. b. why is it important to have these processes in the first place?
- Quality indicators of general management as a buisness function for pearly gates1. What are 4 issues in the case that affeced the company? 2. What solutions can Karen use to address these issues?a) List any FIVE (5) typical areas of pain in a business organization. b) Identify FIVE (5) factors in developing Project Portfolio Management (PPM) solution. c) Project Portfolio Management (PPM) solution comprises of core features, functionally, and capabilities. Elaborate on the following solution features and capabilities. i) Role-based dashboardsii) Budget and Financial Managementiii) Risk Management
- Company ABC is consistenly filling the same positions with external hires due to voluntary turnover.Thought it is a critical sales role,a proper evaluation of underlying is issues and a plan to address the attrition issue has not been established.What staffing strategies could be best suited to fit the above need?3. ANALYSING THE CURRENT PERFORMANCE OF THE BUSINESS a) Having learnt your course in Logistics Performance Measures explain to the board: i. What does concept “Performance” refer to and, ii. illustrate your understanding of the Common Elements of Performance Management using a relevant example from this RCL case study b) Submit an assessment using the scale below Scale: Does not meet expectations Meets some of the expectations Meets and/or exceed all or some expectations Levels of performance management Questions that the performance management levels aim to answer Your Assessment based on the Scale Your reasoning on the assessment Examples in the case study to support your assessment 1. Strategic performance management Is the strategy being implemented to achieve the organisational objectives? Is the organisation delivering the expected results? Levels of performance management…Scenario 32: Overworked Employees You get to work and ore shocked when an employee throatens to quit Thoy state thot they didntexpoct the job to be so much work ond it has limited thoir obility to see their famly. You realze yourselt that you hove missed many events othome. You apologize ond osk thom to give you 24-hours to creato a stronger plan that allows for overyone to hove a better work-life balance.R has become opparont that you have only tocused on the business needs ond need to spond more time looking at tho other oreas of the businoss Check each of the actions that can be taken to make stotting inventory operations, floor space and sales moro efficiont while olsa managing your staff's porsonai noeds from the st below. Create new policies around work time and time of Delegate and assign tasks equally to create efficiency Involve Staff in planning work expectations Hire appropriate levels of staff to meet the business needs