You have been presented with the following information : Customer Perspective Targets $ 10 mil Actual Performance $6.5 mil a. Total Sales b. No. of Stock Returns 10 20 Internal Business Perspective Targets $200k Actual Performance $50k a. Maintenance Costs b. No of Workers (production) 30 15 Financial Perspective Actual Performance $1mil Targets $4mil 15 times a. Net Profit b. Asset Turnover ratio 20 times Innovation & Growth Perspective Targets $100k Actual Performance $20k a. Training Costs b. No of Staff (Marketing) 20 12 Other information obtained are customers are frequently complaining and cancelling orders and machines breakdowns.

Managerial Accounting
15th Edition
ISBN:9781337912020
Author:Carl Warren, Ph.d. Cma William B. Tayler
Publisher:Carl Warren, Ph.d. Cma William B. Tayler
Chapter10: Evaluating Decentralized Operations
Section: Chapter Questions
Problem 4BE: Profit margin, investment turnover, and ROI Briggs Company has operating income of 36,000, invested...
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You have been presented with the following information :
Customer Perspective
Targets
$ 10 mil
Actual Performance
$6.5 mil
a. Total Sales
b. No. of Stock Returns
10
20
Internal Business Perspective
Actual Performance
$50k
Targets
a. Maintenance Costs
$200k
b. No of Workers (production)
30
15
Financial Perspective
Actual Performance
$1mil
Targets
a. Net Profit
$4mil
b. Asset Turnover ratio
15 times
20 times
Innovation & Growth Perspective
Targets
$100k
Actual Performance
$20k
a. Training Costs
b. No of Staff (Marketing)
20
12
Other information obtained are customers are frequently complaining and cancelling orders and
machines breakdowns.
Required :
i) Comment on the performance.
Transcribed Image Text:You have been presented with the following information : Customer Perspective Targets $ 10 mil Actual Performance $6.5 mil a. Total Sales b. No. of Stock Returns 10 20 Internal Business Perspective Actual Performance $50k Targets a. Maintenance Costs $200k b. No of Workers (production) 30 15 Financial Perspective Actual Performance $1mil Targets a. Net Profit $4mil b. Asset Turnover ratio 15 times 20 times Innovation & Growth Perspective Targets $100k Actual Performance $20k a. Training Costs b. No of Staff (Marketing) 20 12 Other information obtained are customers are frequently complaining and cancelling orders and machines breakdowns. Required : i) Comment on the performance.
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