Which of the following statements is true? 1. Financial measures such as ROI are generally better than nonfinancial measures of key success drivers such as customer satisfaction as lead indicators of future financial performance. II. The performance measures on a balanced scorecard tend to fall into four groups: financial measures, customer measures, internal business process measures, and learning and growth measures. III. Financial measures such as ROI and residual income as well as operating measures may be included in a balanced scorecard. Multiple Choice Both statements II and Ill are true. None of the statements are true. O Both statements I and ill are true. All of the statements are true.

Which of the following statements is true? 1. Financial measures such as ROI are generally better than nonfinancial measures of key success drivers such as customer satisfaction as lead indicators of future financial performance. II. The performance measures on a balanced scorecard tend to fall into four groups: financial measures, customer measures, internal business process measures, and learning and growth measures. III. Financial measures such as ROI and residual income as well as operating measures may be included in a balanced scorecard. Multiple Choice Both statements II and Ill are true. None of the statements are true. O Both statements I and ill are true. All of the statements are true.

Principles of Accounting Volume 2

19th Edition

ISBN:9781947172609

Author:OpenStax

Publisher:OpenStax

Chapter12: Balanced Scorecard And Other Performance Measures

Section: Chapter Questions

Problem 16MC: Which of the following statements is false? A. The four dimensions of performance that are...

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Which of the following statements is false? A. The four dimensions of performance that are considered in a balanced scorecard are financial, customer, internal process, and learning and growth B. A balanced scorecard will include qualitative and quantitative measures. C. Stakeholders cannot include stockholders. D. A balanced scorecard is the compatibility between personal goals and the goals of the organization.
Which of the following statements regarding the balanced scorecard is not correct? a. It seeks to address the problems associated with traditional financial measures used to assess performance. b. The notion of value chain analysis plays a major role in the drawing up of a balanced scorecard. c. It relies on the perception of the users with regard to service provided. d. It is directly derived from scientific management theories.
The balanced scorecard provides an action plan for achieving competitive success by focusing management attention on critical success factors. Which of the following is not one of the competitive success factors commonly found on the balanced scorecard? a. Competitor business strategies b. Financial performance measures c. Internal business processes d. Learning and growth
Classify each of the following performance measures into the balanced scorecard perspective to which it relates: financial perspective, internal operations perspective, learning and growth perspective, or customer perspective. A. Number of improved products B. Time from packaging to delivery or display C. Production costs D. Number of customer suggestions E. Sales mix revenues F. Number of repeat customers
Performance measurement considered as financial rather than non-financial measures includes all of the following, except: Profit margin Return on investment Customer satisfaction Economic value-added
Which of the following statements is false? A. The four dimensions of performance that are considered in a balanced scorecard are financial, customer, internal process, and learning and growth B. A balanced scorecard will include qualitative and quantitative measures C. A balanced scorecard is the campatibility between personal goals and the goals of the organization D. Stakeholders cannot include stockholders
6.If return on investment is a measure used on the balanced scorecard, under which perspective would it be listed?A)Financial perspectiveB)Customer perspectiveC)Learning and growth perspectiveD)Internal business perspectiveE)None of the above.7.What term is used to describe the continuous process of measuring a company's own products, services, and activities against competitors' performance?A)Balanced scorecardB)Business-level strategyC)BenchmarkingD)Internal calibrationE)None of the above.8.Which of the following is not an objective of continuous improvement?A)Improvement of the activities in which the organization engages through documentation and understanding.B)Elimination of activities that are nonvalue-added.C)Improvement of the efficiencies of activities that are value-added.D)Increasing activities that are considered nonvalue-added.E)None of the above.
Which of the following statements is false? Group of answer choices A. The four dimensions of performance that are considered in a balanced scorecard are financial, customer, internal process, and learning and growth. B. A balanced scorecard will include qualitative and quantitative measures. C. Stakeholders cannot include stockholders. D. A balanced scorecard is the compatibility between personal goals and the goals of the organization.
Classify the performance measures below into the most likely balanced scorecard perspective itrelates to. Label your answers using C (customer), P (internal process), I (innovation and growth), or F(financial). Customer satisfaction index
Classify the performance measures below into the most likely balanced scorecard perspective towhich it relates: customer (C), internal processes (P), innovation and growth (I), or financial (F). Sales returns
6. Which of the following is NOT a key perspectives in the balanced scorecard? Select one: a. The financial perspective. b. The performance perspective. c. The internal business processes perspective. d. The learning and growth perspective. e. The customer perspective.
Which of the following is a key performance indicator of the internal business perspective in a balanced scorecard? A. return on investment B. hours of employee training C. number of warranty claims received D. percentage of market share