The Sushi Palace (a new sushi franchise opening up nationwide) has successfully automated sushi production for its drive-up fast-food establishments. The Sushi Slicer 2000 requires a constant 45 seconds to produce a sushi combo boat. It has been estimated that customers will arrive at the drive-up window according to a Poisson distribution at an average of one every 50 seconds. To help determine the amount of space needed for the drive-up window line at Sushi Palace, answer the following questions. a. What is the average waiting line length (in cars)? (Do not round intermediate calculations. Round your answer to 2 decimal places.) Average line length b. What is the average number of cars in the system (both in line and at the window)? (Do not round intermediate calculations. Round your answer to 2 decimal places.) Average number of cars 0.067 cars Expected average time 0.134 cars c. What is the expected average time in the system, in minutes? (Do not round intermediate calculations. Round your answer to 2 decimal places.) 6.53 minutes
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- During nearly four decades of business operations, Memphis-based FedEx has earned a reputation for reliable, on-time delivery of packages to homes and offices around the country. Founder Fred Smith originally focused on overnight deliveries, choosing Memphis as the company’s headquarters because the airport rarely closes due to bad weather. With FedEx’s planes departing and arriving on schedule nearly all the time, its express shipments usually remained on schedule, then and now. To reassure customers that delivery will take place when and where promised, the firm offers a money-back guarantee on time-sensitive express shipments, among other services. FedEx has steadily expanded its portfolio of services since the 1970s. Its original overnight express delivery is currently available to U.S. customers in various forms, including “first-overnight” delivery, next-morning delivery, next-afternoon delivery, and budget-pleasing two- or three-day delivery. The company’s services also include cost-effective ground delivery for parcels and extra-speedy same-day delivery for urgent deliveries within 1,800 cities. Over the years, FedEx has widened its delivery network to more than 220 countries. It has purchased more cargo jets and acquired specialized shipping firms, including Tiger International, Roberts Express, RPS, and TNT Express, to support global growth. For international business customers needing products, parts, or raw materials shipped across countries or continents, the company now offers time-saving services such as commercial freight forwarding and cross-border logistical support. To add the convenience of local drop-off and pickup points for U.S. consumers and small businesses, FedEx acquired the Kinko’s office services company in 2004 and later rebranded it as FedEx Office. This acquisition also added printing and copying to the menu of services offered. Then the company arranged for large U.S. retailers such as Walgreens, Albertsons, Kroger, and Safeway to accept packages for shipment and receive package delivery for customer pickup in thousands of store locations. This means people who want to send a package can head to a nearby retailer and ship where they shop, rather than making a separate trip to the FedEx location. It’s also a safe alternative for packages to be picked up by people who don’t want FedEx shipments left by the front door. Another service FedEx offers to small and mid-sized businesses, including retailers, is FedEx Fulfillment. The purpose is to expedite order fulfillment by having each business store its products in a FedEx warehouse. Then, when the business’s customers place orders, FedEx puts the products into boxes bearing the business’s own logo and ships directly to those customers. The business doesn’t need a separate warehouse or staff for fulfillment, and packages are on their way to customers more quickly because the products were in FedEx’s warehouse, ready to be packed and shipped. This service puts FedEx into direct competition with Amazon.com, which offers a similar service to merchants that sell through the online Amazon Marketplace. But it also gives businesses that don’t sell via Amazon a fast and professional fulfillment alternative. FedEx is careful to let customers know, through media and social-media announcements, when it anticipates that extreme weather or other conditions will cause delays or force it to halt pickups and deliveries. For the duration of Hurricane Irma, for example, FedEx said it would suspend deliveries in Florida. Some Florida customers who had ordered generators to be delivered via FedEx were unhappy, because they worried about being without power during and after the storm. But one FedEx employee loaded several generator orders into his car and took them to customers himself. When a customer posted a grateful compliment to FedEx on Facebook, the message generated thousands of likes, shares, and positive comments. The company also received positive comments for its donations of cash and transportation services to areas devastated by Hurricanes Irma, Harvey, and Maria. According to the American Customer Satisfaction Index (ACSI), FedEx often tops the list of U.S. shipping companies as ranked by customers surveyed. Every day, the company delivers 13 million packages—and during the busy year-end holiday season, it delivers many more. By meeting customers’ expectations for on-time deliveries, FedEx has increased annual revenues beyond $60 billion and positioned itself for continued growth in the future. How does FedEx’s money-back guarantee address customers’ concerns about heterogeneity?Problem 15-31 (Algorithmic) Mid-West Publishing Company publishes college textbooks. The company operates an 800 telephone number whereby potential adopters can ask questions about forthcoming texts, request examination copies of texts, and place orders. Currently, two extension lines are used, with two representatives handling the telephone inquiries. Calls occurring when both extension lines are being used receive a busy signal; no waiting is allowed. Each representative can accommodate an average of 10 calls per hour. The arrival rate is 16 calls per hour.6. The Garrett-Tompkins Company provides three copy machines in its copying room for the use of its employees. However, due to recent complaints about considerable time being wasted waiting for a copier to become free, management is considering adding one or more additional copy machines. During the 2,000 working hours per year, employees arrive at the copying room according to a Poisson process at a mean rate of 40 per hour. The time each employee needs with a copy machine is believed to have an exponential distribution with a mean of 4 minutes. The lost productivity due to an employee spending time in the copying room is estimated to cost the company an average of $40 per hour. Each copy machine is leased for $4,000 per year. Find the following values for this system: λ, μ, Cs, Cw. Then use the Excel template to determine how many copy machines the company should have to minimize its expected total cost per hour. List your result in the following table. : S 3 4 5 P E(TC) = E(SC) + E…
- Burrito King (a new fast-food franchise opening up nationwide) has successfully automated burrito production for its drive-up fast-food establishments. The Burro-Master 9000 requires a constant 45 seconds to produce a batch of burritos. It has been estimated that customers will arrive at the drive-up window according to a Poisson distribution at an average of one every 50 seconds. To help determine the amount of space needed forthe line at the drive-up window, Burrito King would like to know the expected averageBurrito King (a new fast-food franchise opening up nationwide) has successfully automated burrito production for its drive-up fast-food establishments. The Burro-Master 9000 requires a constant 45 seconds to produce a batch of burritos. It has been estimated that customers will arrive at the drive-up window according to a Poisson distribution at an average of one every 55 seconds. To help determine the amount of space needed for the line at the drive-up window, answer the following questions. a. What is the average waiting line length (in cars)? (Do not round intermediate calculations. Round your answer to 2 decimal places.) b. What is the average number of cars in the system (both in line and at the window)? (Do not round intermediate calculations. Round your answer to 2 decimal places.) c. What is the expected average time in the system, in minutes? (Do not round intermediate calculations. Round your answer to 2 decimal places.)Jolt - Exp The soda machine outside the lecture hall sees a steady stream of customers throughout the day. While the machine takes 4 seconds to deliver a can of carbonated sugar water once the button is pressed, the student customers introduce variation into the delivery process by pondering their selection for a while_ Thus, we can safely say that the service time is governed by a negative exponential probability distribution that averages 10 seconds. Over the course of a twelve hour lecture day, students arrive at the rate of 240 per hour, Poisson distributed of course. Nathan is cutting it close today. At 10:00:00 AM, the professor will close the door to the classroom and ignore any requests to enter the room once his scintillating lecture has begun. What is the probability that he finds only one person at the machine buying a soda?
- Burrito King (a new fast-food franchise opening up nationwide) has successfully automated burrito production for its drive-up fast-food establishments. The Burro-Master 9000 requires a constant 50 seconds to produce a batch of burritos. It has been estimated that customers will arrive at the drive-up window according to a Poisson distribution at an average of one every 55 seconds. To help determine the amount of space needed for the line at the drive-up window, answer the following questions. a. What is the average waiting line length (in cars)? Note: Do not round intermediate calculations. Round your answer to 2 decimal places. Average line length cars b. What is the average number of cars in the system (both in line and at the window)? Note: Do not round intermediate calculations. Round your answer to 2 decimal places. Average number of cars carsQuestion 6 Answer Question 8-10 based on the given information. Willow Brook National Bank operates a drive-up teller window that allows customers to complete bank transactions without getting out of their cars. On weekday mornings, arrivals to the drive-up teller window occur at random, with an arrival rate of 18 customers per hour or 0.3 customers per minute. What is the mean or expected number of customers that will arrive in a ten-minute period? Question 7 Assume that the Poisson probability distribution can be used to describe the arrival process. Use the arrival rate in part (a) and compute the probabilities that exactly 1, 2, and 3 customers will arrive during a ten-minute period. Note: The probabilities that exactly 0 customers will arrive during a ten-minute period is calculated for you as 0.0498. (Round your answers to four decimal places.) 1 Question 8 P(x) 0.0498 Delays are expected if more than three customers arrive during any ten-minute period. What is the probability…Granos, Inc. purchased new automated coffee vending machines, the Preso 2000. This Preso 2000 requires a constant 45 seconds to produce a coffee. It has been estimated that customers will arrive at the vending machine according to a Poisson distribution at an average of one every 50 seconds. To help determine the amount of space needed for the line in front of the vending machine, Granos, Inc. would like to know the expected average time in the system, the average line length (in costumers), and the average number of costumers in the system (both in line and at the vending machine).
- no handwritten solution Question The management of a busy petrol station is concerned that customers are being lost because of long waiting times sometimes required at their petrol pump. Over a two weeks period a careful study has been taken of the arrival of cars and the length of time taken to serve customers at the petrol station. The tables below show the arrival rates and the service time distribution: Inter arrival time (minutes) Inter arrival time Midpoint Percentage of customers Cumulative frequency Random number 0 - <2 1 60 60 00 - 59 2 - <4 3 25 85 60 - 84 4 - <6 5 10 95 85 - 94 6 - <8 7 5 100 95 - 99 Service time (minutes) Inter arrival time Midpoint Percentage of customers Cumulative frequency Random number 0 - <4 2 20 20 00 – 19 4 - <6 5 30 50 20 – 49 6 - <8 7 20 70 50 - 69 8 - <10 9 15 85 70 – 84…Problem 2: Waiting to take-off a) At an airport, 125 planes took off during an 8-hour period. The control tower keeps a list on its computer of planes that it has released from the gates and that are waiting in queue to take off. Based on this inſormation, the average number of planes waiting to lake-off was 5, with the average taken over the same 8-hour period. How long did the average plane wait to take off? b) Suppose the air-traffic controller tells you that the next day there are 150 planes scheduled to take off (a 20% increase) during the same 8 hours of the day. He then predicts that there will be 6 planes waiting on average. How many would you predict were waiting on average: Circle one: about 6 planes less than 6 planes more than 6 planes? Assume that overall conditions (weather, number of runways open) are the same during the two days. Explain your reasoning. c) The airport authorities are worried about noise and pollution caused by the large queue of planes sitting waiting…When is a Queuing system considered to be in a temporary state?