The first step in the usability process is to study the intended users and use of the product. At a minimum, developers should visit a customer site so that they have a feel for how the product will be used. Individual user characteristics and variability in tasks are the two factors with the largest impact on usability, so they need to be studied carefully. When considering users, one should keep in mind that they often include installers, maintainers, system administrators, and other support staff in addition to the people who sit at the keyboard. The concept of "user" should be defined to include everybody whose work is affected by the product in some way, including the users of the system's end product or output even if they never see a single screen. Explain four (4) benefits when know the user
The first step in the usability process is to study the intended users and use of the product. At a minimum, developers should visit a customer site so that they have a feel for how the product will be used. Individual user characteristics and variability in tasks are the two factors with the largest impact on usability, so they need to be studied carefully. When considering users, one should keep in mind that they often include installers, maintainers, system administrators, and other support staff in addition to the people who sit at the keyboard. The concept of "user" should be defined to include everybody whose work is affected by the product in some way, including the users of the system's end product or output even if they never see a single screen.
Explain four (4) benefits when know the user.
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