Some important concepts to promote quality (due to Deming) are a. build long term relationships with suppliers, vendors, and customers. b. continuously improve product, quality, and service. c. institute a vigorous program of training, education, and self-improvement. d. all of these. e. none of these.

Some important concepts to promote quality (due to Deming) are a. build long term relationships with suppliers, vendors, and customers. b. continuously improve product, quality, and service. c. institute a vigorous program of training, education, and self-improvement. d. all of these. e. none of these.

Marketing

20th Edition

ISBN:9780357033791

Author:Pride, William M

Publisher:Pride, William M

Chapter13: Services Marketing

Section: Chapter Questions

Problem 5DYMP

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Craft a mission statement of your chosen organization bearing the important info that should appear in a mission statement. Then give examples of high quality objectives with emphasis on the different areas that should be established
I really need help these questions please 1. As Matilda entered the lawyer's office she was immediately impressed by the plush carpets, the premium quality furniture, and the tasteful art on the walls. She knew this would be the lawyer to handle her crpyto gains and associated tax issues. The well decorated office is focusing on which part of quality (customer satisfaction)? customer support (such as information, warranty, etc) conformance quality (the lawyer's conformance to legal specifications) soundness of legal advice given by the lawyer psychological impressions of the customer 2. Which of the following is an example of type I error? The control chart says the process is in control, and the process is actually in control The control chart says the process is not in control, and the process is actually in control The control chart says the process is in control, and the process is actually not in control…
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Operating decisions can include: A.measuring performance against benchmarks B.deciding whether to add new products of drop existing ones C.developing benchmarks D.monitoring efficiency (such as raw material wastage on a production line）
Purchasing and receiving in the cycle of quality manufacturing system has the following functions EXCEPT _____ a. ensures that delivered items conforms to quality b. receiving department is link between purchasing and production c. suppliers provide proof that process has product of good quality d. compliance with reverse logistics
9. Define value analysis: Methodical investigation of all components of an existing product or service with the goal of discovering and eliminating unnecessary costs without interfering with the effectiveness of the product or service. What factors would you utilize to evaluate the make or buy decision of preparing pizza from scratch (using frozen dough balls) or purchasing premade frozen pizza. What cost items would you evaluate? Evaluative factors: Cost items: 10. Define specifications: Statement understood by buyers and suppliers of the required quality of products, including allowable limits of tolerance. Which type of specifications would a manager use if they wanted to purchase: A specific product brand (i.e. "Tony's Pizza): A new dishwasher with the capability to wash 7,000 dishes per hour: A tilting skillet:
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A management concept under which all managers and employees at all stages of company operations strive toward higher standards and a reduced number of defective units is called: a. Continuous Improvement b. Total Quality Management (TQM) c. Theory of Constraints (TOC) d. Total Quality Control (TQC)
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		a. build long term relationships with suppliers, vendors, and customers.
		b. continuously improve product, quality, and service.
		c. institute a vigorous program of training, education, and self-improvement.
		d. all of these.
		e. none of these.