Skill No.5 - Business Process Discovery Description: The ability to identify formal and informal business processes in an organization or across multiple ones (part of determining the as-is state). Obtaining the context in which the process is performed and the value generated, as well as the pain points that exist, is essential. This usually involves considerable staffing, as it requires face-to-face group and individual discussions about how people perform work. Automated business process discovery (ABPD) tools can help accelerate the process. ⁹ Responsibility: Identify the "pain points" in your organization, and focus on processes contributing to them. Interview stakeholders on how the work in each process is really done, and capture useful, undocumented information. Document discovered processes to guide process best practices, or use discovery results to identify areas for improvement. Sources: Business (process) analysts, enterprise or business architects, subject matter experts (SMEs), BU managers, stakeholders, and/or end users and internal auditors.

Skill No.5 - Business Process Discovery Description: The ability to identify formal and informal business processes in an organization or across multiple ones (part of determining the as-is state). Obtaining the context in which the process is performed and the value generated, as well as the pain points that exist, is essential. This usually involves considerable staffing, as it requires face-to-face group and individual discussions about how people perform work. Automated business process discovery (ABPD) tools can help accelerate the process. ⁹ Responsibility: Identify the "pain points" in your organization, and focus on processes contributing to them. Interview stakeholders on how the work in each process is really done, and capture useful, undocumented information. Document discovered processes to guide process best practices, or use discovery results to identify areas for improvement. Sources: Business (process) analysts, enterprise or business architects, subject matter experts (SMEs), BU managers, stakeholders, and/or end users and internal auditors.

Management, Loose-Leaf Version

13th Edition

ISBN:9781305969308

Author:Richard L. Daft

Publisher:Richard L. Daft

Chapter10: Designing Organization Structure

Section: Chapter Questions

Problem 2ED

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