Service inseparability means that the quality of services depends on who provides them, as well as when, where, and how they are provided. * True False The production concept is a marketing management concept that will most likely lead to marketing myopia. * True False
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- Means that the quality of services depend on who provides them as well as when, where and how they are provided: Select one: a. Tangibility b. Inseparability c. Variability d. PerishabilityExplain the equation quality +service =priceRelevant Costs and Quality Improvement Lightening Bulk Company is a moving companyspecializing in transporting large items worldwide. The firm has an 85% on-time delivery rate.Thirteen percent of the items are misplaced and the remaining 2% are lost in shipping. On average,the firm incurs an additional $65 per item to track down and deliver misplaced items. Lost items costthe firm about $300 per item. Last year, the firm shipped 6,000 items with an average freight bill of$200 per item shipped.The firm’s manager is considering investing in a new scheduling and tracking system costing$125,000 per year. The new system is expected to reduce misplaced items to 1% and lost items to0.5%. Furthermore, the firm expects total sales to increase by 10% with the improved service. Theaverage contribution margin ratio on any increased sales volume, after cost savings associated witha reduction in misplaced and lost items, is expected to be 37.5%.Required1. Based on a relevant cost analysis, should…
- Why is a managerial decision that needs to be made on the desired value of at least one measure of service level?In your own words, explain each of the following quality of service (QoS) architecture: (i) Best Effort (ii) Differentiated Services (DiffServ) (iii) Integrated Services (IntServIndividualised service. You must choose one. Items with several uses Products and services tailored to a certain system Generic alternatives?
- What are the 5 dimensions of service quality? which is the most important and why?1-Service variability meaning it's cannot be stored for later sale or use. Agree Disagree 2-The style is a larger concept than design. Agree Disagree 3-Undifferentiated marketing = Mass marketing. Agree DisagreeSERVQUAL is a multi-dimensional research instrument designed to capture consumer expectations and perceptions of a service along five dimensions that are believed to represent service quality. Explain how the use of the SERVQUAL Model would help OUTsurance better service its customers.
- What precisely are measures for quality of service? What use do Quality of Service measurements serve?You have been informed by the management of Falls Church General Hospital of their intention to adoptTQM to enhance their service provision. Provide a detailed description of what this entails and how theyneed to embrace this strategy.Make a reflection about this topic given maximum of 300-400 words. Topic: Service Quality