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Practical Management Science

Practical Management Science

6th Edition

ISBN:9781337406659

Author:WINSTON, Wayne L.

Publisher:WINSTON, Wayne L.

Chapter12: Queueing Models

Section: Chapter Questions

Problem 59P

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Scheduling Problem
An airline reservations office is open to take reservations by telephone 24
hours per day, Monday through Friday. The number of reservation agents
needed for each time period is shown below. A union contract requires
that all employees work 8 consecutive hours.
Number of
Time Period
Agents Needed
12am - 4am
11
4am - 8am
15
8am – 12pm
31
12pm – 4pm
17
4pm – 8pm
25
8pm - 12am
19
Question: How many reservation agents should work each 8-hour shift?

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