Required: Which segment is more efficient in terms of manufacturing efficiency? How can management improve its waiting time? To answer this question, compute for the following: 1. Throughput time 2. Manufacturing Cycle Efficiency (MCE) 3. Delivery Time
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Required: Which segment is more efficient in terms of manufacturing efficiency? How can management
improve its waiting time?
To answer this question, compute for the following:
1. Throughput time
2. Manufacturing Cycle Efficiency (MCE)
3. Delivery Time
Step by step
Solved in 2 steps with 3 images
- Hotel ComplaintsA luxury hotel has been receiving a lot of complaints from guests recently. The manager worries that if these complaints continue, the hotel will start to lose clients. Therefore, you have been hired as a consultant to correct the problem(s). A list of the major complaints by week for the last month is as follows: Complaint Number of Occurrences Week 1Error on bill 10Room not ready at check-in 8Room service delivery late 3Longline at check-out 10 Week 2Error on bill 12Noise in hallway 2Longline at check-out…A luxury hotel has been receiving a lot of complaints from guests recently. The manager worries that if these complaints continue, the hotel will start to lose clients. Therefore, you have been hired as a consultant to correct the problem(s). A list and count of the major complaints by week for the last month is as follows: Week 1 Error on bill 10 Room not ready at check-in 8 Room service delivery late 3 Long line at check-out 10 Week 2 Error on bill 12 Noise in hallway 2 Long line at check-out 5 Room dirty 10 Week 3 Not enough towels in room 5 Error on bill 7 Room service delivery late 6 Not enough close-up parking 2 Week 4 Room dirty 7 Error on bill 9 Room not ready at check-in 10 Long line at check-in 9 You have decided to use a few of the “Tools of Quality” to present your finding to hotel management. Prepare a report to management that includes the…Tombro Industries is automating one of its plants and developing a flexible manufacturing system. In an effort to revise its performance measurement system, the company gathered the following data for the last four months: Quality control measures: Number of defects Number of warranty claims Number of customer complaints Material control measures: Purchase order lead time Scrap as a percent of total cost Machine performance measures: Machine downtime as a percentage of availability Use as a percentage of availability Setup time (hours) Delivery performance measures: Throughput time Manufacturing cycle efficiency (MCE) Delivery cycle time Percentage of on-time deliveries Month 1 2 3 4 191 169 130 91 52 45 36 33 108 102 85 64 10 days 9 days 7 days 5 days 2% 2% 3% 6% 5% 6% 6% 10% 95% 92% 89% 85% 10 12 13 14 ? ? ? ? ? ? ? ? ? ? 96% 95% ? 92% ? 89% The president read in industry journals that throughput time, MCE, and delivery cycle time are important measures of performance, but no one is…
- What are the four strategies for managing customerinduced variability?Racks Company has developed the following standards for one of its products: Direct materials 12 kilograms @ $14 per kg Direct labour 3 hours @ $18 per hour Variable overhead 3 hours @ $ 8 per hour The following activities occurred during the month of October: Materials purchased 10,000 kilograms at $13.60 per kg Materials used 9,000 kilograms Units produced 800 units Direct labour 2,500 hours at $19.00 per hour Actual variable overhead $22,000 The company records materials price variances at the time of purchase. Racks Company's materials price variance would be Racks Company's materials usage variance would be Racks Company's labour rate variance would be Racks Company's labour efficiency variance would be Who would NOT be responsible for an unfavourable material usage variance caused by poor quality material?Case Part B: Patient Satisfaction Thirty patients who check out of the Metropolitan General Hospital each week are asked to complete a questionnaire about hospital service. Since patients do not feel well when they are in the hospital, they typically are very critical of the service. Management recorded the number of patients who indicated dissatisfaction of any kind with the service for each 30-patient sample for a 16-week period (see Excel file, Hospital Case Part B spreadsheet). Perform a data analysis for the Hospital. Prepare a report that summarizes your findings and recommendations. Include the following: Questions for Part B: 1. What type of control chart would you use to monitor customer satisfaction at the hospital? 2. Construct the appropriate three-sigma control chart. 3. What comments can you make about the results of the questionnaire? Does the current process appear to be in control? Explain.
- Audimax Company is an electronics company specializing in the manufacture of home audioequipment. Historically, the company has used solely financial performance measures to assessthe performance of the company as a whole. The company’s Managing Director has recentlyheard of the ‘balanced scorecard approach’ and is keen to learn more.Required:Describe the balanced scorecard approach to performance measurement.Cross-functional teams (those that work in brief production cycles to produce product increments over time) perform work in parallel. Is it necessary to construct numerous models to convey the process model of COVID-19?Volumetric Glassware: Utility and Calibration (Dry Lab) Table B1: Calculation of a 100-mL Volumetric Flask. temperature of the Distilled H2O (°C) 27 density of distilled H2O at calibration temperature mass (g) of volumetric flask + distilled H₂O Trial 1 198.5893 Trial 2 198.6114 Trial 3 mass (g) of dry volumetric flask 98.6563 98.7503 198.6001 98.7145 mass (g) of distilled H₂O m true g calculated volume of water dispensed, cm³ corrected volume, V20 °c, cm³ average corrected volume, V20 °C, cm³ standard deviation (4 sig figs) %RSD (2 sig figs)
- Evaluate the relationship between the housekeeping department and other departments in the hotel to provide effective quality accommodation servicesExplain what the terms "process capacity" and "process capability index" mean.Which one of the methods is most accurate (Exponential smoothing or 3 month moving average) based on MAD ?
