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- Q: an on campus recycling center is considered as a service so adapt the service strategies to it; cost leadership, differentiation, and focus strategy. Note: 0% plagiarism.Q1) How would you convince a customer to choose your product and service ?• Higher cost of JET A1 fuel resulted in more expenditures which affected the net profit of MAS. Malaysia Airlines reinstated a fuel surcharge on its tickets price from 18 sept, 2018 onwards but their competitor such as AirAsia BHD had introduced a no-fuel-surcharge policy. This will encourage more passengers to travel by AirAsia because they offer much cheaper rates. • Service quality is one of the main keys of passengers satisfaction such as waiting time , staff enthusiasm in problem solving , boarding time , flight schedule and boarding system. Lack of comfort and satisfaction of passengers may affect the reputation of MAS causing people to be more inclined towards chosing other airlines for travelling. • Technology has to be in par with other leading airlines. In-flight entertainment can currently act as a differentiating factor, in future it will become a major part of passengers’ expectation especially in long-haul flights. The impact of IFE would be felt indirectly, through…
- What are quality standards and how to guarantee your company has reached them? QUESTION 2:What are the four flows within the corporate environment, which are tried to optimize through logistics? QUESTION 3:Describe supplier selection and evaluation process. QUESTION 4:What are the differences between local and global sourcing? Explain also in which situations either of the options are preferable. QUESTION 5:What is demand forecasting and why it’s vital to the company’s operations? QUESTION 6:Explain the purpose, methods and the outcome of good customer service process. Your answer must be at least 1-2 pages.Reference question 4 above. Why or why not? If not how could these organizations improve their customer service and relations, give examples.What is system implications of customer relationship management?
- Which of the following characteristics separates services from other products in its quality of services that depends on who provides the services? Question 6 options: A) Intangibility B) Variability C) Perishability D) InseparabilityQ3. What has contributed to DMRC’s success in creating a positive service experience for its customers? What role does service philosophy play?question 3 Using a service organisation of your choice, how do the concepts of the theater, role theory and script theory help to provide insights into consumer behavior during the ‘moment of truth’ encounter? What insights can you give that would be useful for management. question 4 What are the backstage and front stage elements of (a) a car repair facility, (b) an airline, (c) a university, and (d) a consulting firm. Under what circumstances would it be appropriate or even desirable to allow customers to see some of the backstage elements and how would you do it? (20 Marks)
- chapter 7 4. Calculate the shortage or overage percent, given the following information. Present your answer with a percent sign, rounded to two decimal places (i.e. 19.64%). NOTE. There is another question in this quiz using the same data. Opening inventory $64,280 RTV $960 Gross purchases $123,645 Customer returns $9,780 Gross sales $105,420 Transfers in $12,219 Transfers out $9,769 Markdowns $15,290 Markdown cancellations $940 Employee discounts $670 Closing physical inventory $77,700Operations Management CH 3 QUESTION 22 Tucson Machinery, Incorporated, manufactures numerically controlled machines, which sell for an average price of $0.5 million each. Sales for these NCMs for the past two years were as follows: Use Exhibit 3.10. QUARTER LAST YEAR QUANTITY (UNITS) QUARTER THIS YEAR QUANTITY (UNITS) I 12 I 16 II 18 II 24 III 26 III 28 IV 16 IV 18 a) Find a line using regression in Excel. Note: Round your answers to 3 decimal places. y = ________ + ________ t b)Find the trend and seasonal indexes. Note: Round your answers to 3 decimal places. Period Trend Forecast Seasonal Factors Last Year I Last Year II Last Year III Last Year IV This Year I This Year II This Year III This Year IV This is left blank This is left blank This is left blank c) Forecast sales for next year. Note: Round your answers to 2 decimal places. Period Forecast (Units) Next Year I Next…Q1) solve the following mcqs a) At Khaleej Corporation, managers drew up a three-stage plan as they prepared for layoffs. First, they warned employees several months ahead that layoffs were inevitable. Soon thereafter, they held on-site presentations at all locations to explain to employees why the layoffs were needed and to provide as much information as they could about what employees should expect. Represents an example of?" Provide assistance to displaced workers Help survivors thrive Both A & B More Communication is significant b) Rational decision-making approach ideally implies ______ decisions. Programmed Non-programmed Rational Non-rational