I selected the Customer Service Department and the strategic level MGMT2006 - Management Information Systems ISemester 2: 2022-2023Course Group AssignmentMGMT Insurance LtdDUE WEDNESDAY, 26 MARCH at MIDNIGHT - 40%CASE BACKGROUNDThe MGMT Insurance Ltd. accepts payments on various insurance policies fromemployees of businesses across the island. These businesses deduct payments fromemployees' salaries and pay the insurance company a lump sum each month. This totalamount deducted is shown on each employee's payslip.Deductions are due at the end of each month and each participating business submits onepayment for its employees to the insurance company via online payments through thebank. However, if payments were received after 11:00 a.m., the bank does not processthem until the next business day. At the beginning of each month an administrativeassistant at MGMT Insurance Ltd. downloads the deductions for each company andallocates payments to the various policies. These payments include the client's uniquenumber along with his/her relevant policy numbers and amounts due.However, recently there has been some complaints that payments for some policies werenot being allocated correctly. Additionally, assume that one client experienced a problemwith insufficient deductions to cover his/her monthly premiums.As a new manager with the company, you wish to check the systems and processes toensure that they are up-to-date and report your findings and possible recommendations atthe upcoming meeting.NOTES1. You have been placed in a group of 5 or 6 group-mates. You are required to sharewith and critique information in the group.2. This is an exercise where you get to experience and demonstrate several concepts ingathering, analyzing and using information for management reporting.13. You are now a manager in one of the departments of the company. Each of you willselect:• ONE Management Level that you will represent (operational,management/tactical or strategic). More than one person will have the samelevel.• ONE department from the following list (Claims, Accounting, HumanResources, Information Technology, Customer Service, Underwriting,Marketing). A department can only be represented ONCE in the group.Once you have chosen a persona, all contributions MUST be delivered from theperspective of that persona.REQUIREDManagement ReportingYou need to analyse the above business processes and discuss what could possibly causethe troubles that the company is currently experiencing. 3. You are now a manager in one of the departments of the company. Each of you willselect:• ONE Management Level that you will represent (operational,management/tactical or strategic). More than one person will have the samelevel.• ONE department from the following list (Claims, Accounting, HumanResources, Information Technology, Customer Service, Underwriting,Marketing). A department can only be represented ONCE in the group.Once you have chosen a persona, all contributions MUST be delivered from theperspective of that persona.REQUIREDManagement ReportingYou need to analyse the above business processes and discuss what could possibly causethe troubles that the company is currently experiencing.You are attending a number of routine meetings that are conducted online. Themeetings are organised in five partss to discuss a different part of the requirements.Part 1 to Part 4 (a) are to be addressed by each manager, while Part 4(b) and Part 5,must be submitted as a group.Part 1: Introduce yourself by identifying your Management level and yourfunctional area.For your first discussion post, state your management level and department you willrepresent. Also explain TWO functions of your job as they relate to the business. No twostudents should choose the same department.For example: Operational Manager, investigating Information Technologyissues affecting processing of premiums. Two (2) of my job functions includebut are not limited to ...2Part 2: Discuss the allocation issueFrom the perspective of your department and management level, discuss the problem oferrors in the allocation of deductions to policy premiums.a. Suggest ONE advantage of having an insurance policy and ONE contributingfactor to errors in allocation of deductionsb. Identify information from TWO other departments that could assist in yourinvestigation. Please specify the type of report you think will be helpful and why.Part 3: Discuss your issueFrom the perspective of your department and management level, discuss the impact thatyour issue could have on the department and the company as a whole.a. Suggest ONE reason why the deduction could have been too smallb. Critique TWO suggestions made by group mates from other departments.Part 4: Create the process diagrama. Assuming that a client increases his/her insurance coverage, design and draw a"Policy Change Request" process diagram that will ensure the correct deductionsare made the month following the increase. The diagram should show the bands,process flows, decisions and cross functional interactions required.b. As a team, select TWO of the business processes. Describe how they could beimproved and make recommendations for their improvement.Part 5: Summarise and make Recommendationsa. As a team, summarise the information shared so far and discuss TWO findingsabout your analysis that can be used to focus on the issues. Make TWOrecommendations to prevent both the misallocation of deduction and the issue oftoo small a deduction.

Question

I selected the Customer Service Department and the strategic level MGMT2006 - Management Information Systems ISemester 2: 2022-2023Course Group AssignmentMGMT Insurance LtdDUE WEDNESDAY, 26 MARCH at MIDNIGHT - 40%CASE BACKGROUNDThe MGMT Insurance Ltd. accepts payments on various insurance policies fromemployees of businesses across the island. These businesses deduct payments fromemployees' salaries and pay the insurance company a lump sum each month. This totalamount deducted is shown on each employee's payslip.Deductions are due at the end of each month and each participating business submits onepayment for its employees to the insurance company via online payments through thebank. However, if payments were received after 11:00 a.m., the bank does not processthem until the next business day. At the beginning of each month an administrativeassistant at MGMT Insurance Ltd. downloads the deductions for each company andallocates payments to the various policies. These payments include the client's uniquenumber along with his/her relevant policy numbers and amounts due.However, recently there has been some complaints that payments for some policies werenot being allocated correctly. Additionally, assume that one client experienced a problemwith insufficient deductions to cover his/her monthly premiums.As a new manager with the company, you wish to check the systems and processes toensure that they are up-to-date and report your findings and possible recommendations atthe upcoming meeting.NOTES1. You have been placed in a group of 5 or 6 group-mates. You are required to sharewith and critique information in the group.2. This is an exercise where you get to experience and demonstrate several concepts ingathering, analyzing and using information for management reporting.13. You are now a manager in one of the departments of the company. Each of you willselect:• ONE Management Level that you will represent (operational,management/tactical or strategic). More than one person will have the samelevel.• ONE department from the following list (Claims, Accounting, HumanResources, Information Technology, Customer Service, Underwriting,Marketing). A department can only be represented ONCE in the group.Once you have chosen a persona, all contributions MUST be delivered from theperspective of that persona.REQUIREDManagement ReportingYou need to analyse the above business processes and discuss what could possibly causethe troubles that the company is currently experiencing. 3. You are now a manager in one of the departments of the company. Each of you willselect:• ONE Management Level that you will represent (operational,management/tactical or strategic). More than one person will have the samelevel.• ONE department from the following list (Claims, Accounting, HumanResources, Information Technology, Customer Service, Underwriting,Marketing). A department can only be represented ONCE in the group.Once you have chosen a persona, all contributions MUST be delivered from theperspective of that persona.REQUIREDManagement ReportingYou need to analyse the above business processes and discuss what could possibly causethe troubles that the company is currently experiencing.You are attending a number of routine meetings that are conducted online. Themeetings are organised in five partss to discuss a different part of the requirements.Part 1 to Part 4 (a) are to be addressed by each manager, while Part 4(b) and Part 5,must be submitted as a group.Part 1: Introduce yourself by identifying your Management level and yourfunctional area.For your first discussion post, state your management level and department you willrepresent. Also explain TWO functions of your job as they relate to the business. No twostudents should choose the same department.For example: Operational Manager, investigating Information Technologyissues affecting processing of premiums. Two (2) of my job functions includebut are not limited to ...2Part 2: Discuss the allocation issueFrom the perspective of your department and management level, discuss the problem oferrors in the allocation of deductions to policy premiums.a. Suggest ONE advantage of having an insurance policy and ONE contributingfactor to errors in allocation of deductionsb. Identify information from TWO other departments that could assist in yourinvestigation. Please specify the type of report you think will be helpful and why.Part 3: Discuss your issueFrom the perspective of your department and management level, discuss the impact thatyour issue could have on the department and the company as a whole.a. Suggest ONE reason why the deduction could have been too smallb. Critique TWO suggestions made by group mates from other departments.Part 4: Create the process diagrama. Assuming that a client increases his/her insurance coverage, design and draw a&#34;Policy Change Request&#34; process diagram that will ensure the correct deductionsare made the month following the increase. The diagram should show the bands,process flows, decisions and cross functional interactions required.b. As a team, select TWO of the business processes. Describe how they could beimproved and make recommendations for their improvement.Part 5: Summarise and make Recommendationsa. As a team, summarise the information shared so far and discuss TWO findingsabout your analysis that can be used to focus on the issues. Make TWOrecommendations to prevent both the misallocation of deduction and the issue oftoo small a deduction.

Accepted Answer

Introduction:
In this group assignment, we are tasked with analyzing the business processes of MGMT…