Answered: NO. OF SHIP- REASON FOR DEFECTIVE…

Practical Management Science

6th Edition

ISBN:9781337406659

Author:WINSTON, Wayne L.

Publisher:WINSTON, Wayne L.

Chapter2: Introduction To Spreadsheet Modeling

Section: Chapter Questions

Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...

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Related questions

Question

Boston Electric Generators has been getting many
complaints from its major customer, Home Station, about the
quality of its shipments of home generators. Daniel Shimshak,
the plant manager, is alarmed that a customer is providing him
with the only information the company has on shipment quality.
He decides to collect information on defective shipments through
a form he has asked his drivers to complete on arrival at customers'
stores. The forms for the first 279 shipments have been turned
in. They show the following over the past 8 weeks: Even though Daniel increased his capacity by adding more workers
to his normal contingent of 30, he knew that for many weeks
he exceeded his regular output of 30 shipments per week. A
review of his turnover over the past 8 weeks shows the following: a) Develop a scatter diagram using total number of shipments
and number of defective shipments. Does there appear to be
any relationship?
b) Develop a scatter diagram using the variable "turnover" (number
of new hires plus number of terminations) and the number
of defective shipments. Does the diagram depict a relationship
between the two variables?
c) Develop a Pareto chart for the type of defects that have occurred.
d) Draw a fish-bone chart showing the possible causes of the
defective shipments.