Mang Toot’s fast food chain has been known in the business not just only for its great tasting food and excellent service but also for its cleanly prepared dishes. One day, Emong, a service crew of Mang Toot’s Makati branch, was preparing the gravy. He was unaware that the starch he used is already expired. He only noticed it after some time and the gravy had already been served to some customers. Knowing that it light harm to the customers, he immediately told Bartolome, the branch manager, about it. Bartolome told Emong not to tell anyone about it, besides no one is complaining. 1.)What is the moral issue of the given situation? 2.)If you were Bartolome, what are you going to do?

Mang Toot’s fast food chain has been known in the business not just only for its great tasting food and excellent service but also for its cleanly prepared dishes. One day, Emong, a service crew of Mang Toot’s Makati branch, was preparing the gravy. He was unaware that the starch he used is already expired. He only noticed it after some time and the gravy had already been served to some customers. Knowing that it light harm to the customers, he immediately told Bartolome, the branch manager, about it. Bartolome told Emong not to tell anyone about it, besides no one is complaining. 1.)What is the moral issue of the given situation? 2.)If you were Bartolome, what are you going to do?

MARKETING 2018

19th Edition

ISBN:9780357033753

Author:Pride

Publisher:Pride

Chapter11: Product Concepts, Branding, And Packaging

Section11.1: Gaga: Not Just A Lady

Problem 1VC

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