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organizational behavior
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- Directions: Write I if the statement refers to Instrumental, S for Symbolic, and A if it connotes affective function. 1. Buying the latest model of mobile phone to show others how cool you are. 2. Walking the dog to the park because it allows you to meet other рeople. 3. Buying a condo unit will be cheaper than using the car to go to school. 4. Buying a laptop to make your classmates think that you are as welloff as they are. 5. Taking the car on a road trip will make the journey to Bicol more enjoyable that taking the plane. Getting a diploma because it can be a way to earn big. Getting a diploma for recognition and sense of accomplishment. Buying a mobile phone to communicate with family anytime. Buying expensive bag because it is an original Gucci. Buying a car to show other people that you can afford to have one. 6. 7. 8. 9. 10.Match the Skill to the Skill description. Identifying your own emotions and the impact they have on your thoughts and actions. The ability to control spontaneous feelings, behaviors and urges that you have at any given moment. The ability to inspire and influence others as well as being a team player, effective communicator and resolve conflicts. The ability to understand the feelings, concerns and needs of others around you. 1. Self-Awareness 2. Self-Management 3. Social-Awareness 4. Relationship-Management 00(a) Customer service executives experience emotional labor while performing their jobs. Explain this concept with relevant examples. (b) How a worker's emotional state can affect customer service and customers? Support your answer with relevant examples.
- 29) can be best described as the ability to manage emotions and interpersonal relationships. A) Emotional intelligence B) Emotional maturity C) Emotional contagion D) Emotional perception 30) Which of the following terms best describes the quality of recognizing one's emotions and how they affect others? A) Self-discipline B) Self-regulation C) Self-motivation D) Self-awareness 31) Which of the following terms best describes the ability to control emotions and maintain integrity? A) Self-motivation B) Self-awareness C) Self-regulation D) Self-actualization 32) Which of the following terms best describes the quality in people who strive to meet goals and improve themselves? Version 1 105. Lance started a new position last year but is having trouble fitting in. Though he likes his job and is doing well at it, he has yet to really get to know his coworkers and is starting to exhibit withdrawal behaviors. He finds himself missing his last job, where he had developed many close relationships with his coworkers. For Lance, which element of the hierarchy of needs is proving problematic? a. Esteem b. Social c. Self-actualization d. Safety 6.When motivating using equity theory, managers should be aware that equity is based on __________. a. values b. beliefs c. attitudes d. perceptionsTarun is feeling frustrated with his job. But when his Boss asked him as how is he feeling about his job, Tarun replied with a big smile, “I am feeling great.” This is a case of: a. Emotional dissonance b. Cognitive dissonance c. Self-serving bias d. Fundamental attribution error
- 14- Which management function is concerned with motivating employees? a. Directing b. Planning c. Staffing d. ControllingWhat can we do to create a stronger sense of purpose and meaning for our employees, and how can we ensure that our organization is aligned with their values and priorities? Explain in details.Identify Potentially Bad Attitudes A positive approach represents a willingness to accept developmental feedback, to try and suggest new ideas, and to maintain a positive attitude at work. Maintaining a positive approach can be a difficult task for managers—it is easy for managers to allow negative attitudes and behaviors to get the best of them during difficult times at work. This activity is important because a knowledge of potentially bad attitudes helps managers to recognize and replace these attitudes and behaviors with more positive ones. The goal of this exercise is to challenge your knowledge of potentially bad attitudes that can derail a positive approach. For each person, determine which potentially bad attitude his or her behavior best exemplifies. If a person’s behavior does not characterize a bad attitude, select “Does not represent a bad attitude.” 1. When Caleb wants to express discontent about something at work, he goes around having conversations with coworkers…
- 5. Managers can boost an employee's expectancy by: A) providing training B) expressing confidence in the employee C) setting reasonable goals D) building the employee's self-esteem E) all of the aboveCHOOSE the Human Behavior concept from the selection box that applies to each scenario. Organizational Culture ..Verbal Communication …Relationship Conflict …Power …External factors… Upward Communication …Downward direction …Negotiation Process …Written Communication …Organizational change ..Lateral Communication …Team ..Leadership...Motivation ..Task conflict …Group …Ethical Behavior …Diversification …Internal factors Two or more individuals who share common interests or characteristics and whose members identify with each other due to similar traits. Relationship ConflictMaryam is an manager of a Small firm who always arrange meetings with staff to avoid arguments and dispute. (........) Mohamed is an owner of a Small business who treat s all his employees with the same respect, regardless of their race, religion, cultures or lifestyles. Ahmed is a boss in Alba Company who inspires her followers to go beyond their own self interests for the good of the organization by…InstructionsYour task is to listen to a short presentation on behavior by Sharot. After watching the presentation you are to accomplish the following: 1. Identify one important concept or idea that you learned while viewing the short clip. 2. Why do you believe that the concept or idea that you identifed is important? 3. Apply what you have learned in this video to some aspect of your life. 4. What questions has this video raised for you? What are you still wondering about? (nothing is not an acceptable answer) How would you go about answering your own question? Here is the video link: https://www.youtube.com/watch?v=vQ6JJjyYHbk