In process improvement efforts, cost of quality is a means to quantify the total cost of quality-related efforts and deficiencies. An audit of a firm has revealed that the costs attributed to poor quality has risen sharply from a previous audit. Given that you are to provide advisory services to this firm: a. Critically enumerate the reasons accounting for the high costs of poor quality. b. Provide a comprehensive roadmap for the firm to significantly reduce their costs of poor quality and maintain a competitive edge.

In process improvement efforts, cost of quality is a means to quantify the total cost of quality-related efforts and deficiencies. An audit of a firm has revealed that the costs attributed to poor quality has risen sharply from a previous audit. Given that you are to provide advisory services to this firm: a. Critically enumerate the reasons accounting for the high costs of poor quality. b. Provide a comprehensive roadmap for the firm to significantly reduce their costs of poor quality and maintain a competitive edge.

Marketing

20th Edition

ISBN:9780357033791

Author:Pride, William M

Publisher:Pride, William M

Chapter13: Services Marketing

Section: Chapter Questions

Problem 5DYMP

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