Imagine you have a call center with three levels of employees: respondent, manager, and director. An incoming telephone call must be first allocated to a respondent who is free. If the respondent can't handle the call, he or she must escalate the call to a manager. If the manager is not free or not able to handle it, then the call should be escalated to a director. Design the classes and data structures for this problem. Implement a method dispatchCall () which assigns a call to the first available employee.
Imagine you have a call center with three levels of employees: respondent, manager, and director. An incoming telephone call must be first allocated to a respondent who is free. If the respondent can't handle the call, he or she must escalate the call to a manager. If the manager is not free or not able to handle it, then the call should be escalated to a director. Design the classes and data structures for this problem. Implement a method dispatchCall () which assigns a call to the first available employee.
Chapter10: Introduction To Inheritance
Section: Chapter Questions
Problem 20RQ
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Question
: Imagine you have a call center with three levels of employees: respondent, manager,
and director. An incoming telephone call must be first allocated to a respondent who is free. If the
respondent can't handle the call, he or she must escalate the call to a manager. If the manager is not
free or not able to handle it, then the call should be escalated to a director. Design the classes and
data structures for this problem. Implement a method dispatchCall () which assigns a call to
the first available employee.
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