If the communication is therapeutic, write “therapeutic” and indicate the therapeutic technique being used. If the communication is non-therapeutic, indicate the non-therapeutic communication technique that is used and then REWRITE the dialogue to make it therapeutic. An elderly patient worries that she will not have enough money to pay for her prescription medications every month. The nurse pats her hand and says, “Don’t worry honey. Everything will work out just fine.”
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If the communication is therapeutic, write “therapeutic” and indicate the therapeutic technique being used. If the communication is non-therapeutic, indicate the non-therapeutic communication technique that is used and then REWRITE the dialogue to make it therapeutic.
An elderly patient worries that she will not have enough money to pay for her prescription medications every month. The nurse pats her hand and says, “Don’t worry honey. Everything will work out just fine.”
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- If the communication is therapeutic, write “therapeutic” and indicate the therapeutic technique being used. If the communication is non-therapeutic, indicate the non-therapeutic communication technique that is used and then REWRITE the dialogue to make it therapeutic. A patient angrily complains that the nursing staff never comes when he presses the call bell. The charge nurse tells him “This is a very busy floor. The nurses will come in as soon as they can – patients with emergencies are more important and need to be seen first.”Read the verbal communication by the nurse. If the communication is therapeutic, write “therapeutic” and indicate the therapeutic technique being used. If the communication is non-therapeutic, indicate the non-therapeutic communication technique that is used and then REWRITE the dialogue to make it therapeutic. The nurse on a medical surgical unit cares for an elderly female patient who has severe weakness from a stroke. She tearfully tells the nurse that her daughter, who lives on the west coast and has only visited once in the past year, wants the patient to sell her home and go into a nursing home. The nurse states, “That is terrible! I cannot believe the nerve of your daughter – she can’t even find the time to visit you but she is trying to take over your life!”If the communication is therapeutic, write “therapeutic” and indicate the therapeutic technique being used. If the communication is non-therapeutic, indicate the non-therapeutic communication technique that is used and then REWRITE the dialogue to make it therapeutic. A patient is crying profusely after she has been told that she needs a colostomy due to her irritable bowel syndrome. The nurse sits beside her and quietly holds her hand. After a few minutes the nurse says, “This must be very upsetting for you. I am here to answer any questions that you have.”
- Read the verbal communication by the nurse. If the communication is therapeutic, write “therapeutic” and indicate the therapeutic technique being used. If the communication is non-therapeutic, indicate the non-therapeutic communication technique that is used and then REWRITE the dialogue to make it therapeutic. A young woman is devastated after she finds out that she needs a double mastectomy due to breast cancer. She is worried that her husband will no longer find her beautiful. The nurse states, “You need to stop worrying about what your husband is going to think and focus your energy on getting well. “You are the MOA in a busy family practice. The following calls come in to your office. For each situation, respond in the most appropriate manner. How would you handle each call? If it is for your physician, do you put the call through? Do you take a message? Can you handle the call yourself? Provide a brief explanation for each example. “Hi, my mother was in to see the doctor yesterday. Ever since then she has been quite upset. She won’t talk to me about it. I want to know what is going on.”You have received feedback from a client regarding poor communication on the part of administrative staff with setting up appointment date and time. How would you respond to the client and manage the situation? (telehealth)
- Scenario: You are the MOA in a busy family practice. The following calls come in to your office. For each situation, respond in the most appropriate manner. How would you handle each call? If it is for your physician, do you put the call through? Do you take a message? Can you handle the call yourself? Provide a brief explanation for each example. “Hi, this is Mary Sutherland, I have an appointment on Friday afternoon to see the doctor, but I am not going to be able to make the appointment.”Scenario: You are the MOA in a busy family practice. The following calls come in to your office. For each situation, respond in the most appropriate manner. How would you handle each call? If it is for your physician, do you put the call through? Do you take a message? Can you handle the call yourself? Provide a brief explanation for each example. “Hi, I would like to make an appointment to see the doctor. I had my X-ray done yesterday, and let me tell you, it was quite an ordeal. First, I had a hard time getting down to the hospital. Then, I got lost… I’m not sure how that can even happen, but then this really nice lady offered…”The nurse discovers that a male client has attemptef suicide by slashing his wrists. What should the Nurse do First?
- Scenario: You are the MOA in a busy family practice. The following calls come in to your office. For each situation, respond in the most appropriate manner. How would you handle each call? If it is for your physician, do you put the call through? Do you take a message? Can you handle the call yourself? Provide a brief explanation for each example. “Hi, this is Samantha calling from the ICU, I need to speak with the doctor regarding urgent orders for one of his patients that was admitted this afternoon.”A nurse is caring for an 80-year-old female patient who isliving in a long-term care facility. To help this patient adapt toher present circumstances, the nurse is using reminiscence astherapy. Which question would encourage reminiscence?a. “Tell me about how you celebrated Christmas when youwere young.”b. “Tell me how you plan to spend your time this weekend.”c. “Did you enjoy the choral group that performed hereyesterday?d. “Why don’t you want to talk about your feelings?”Scenario: You are the MOA in a busy family practice. The following calls come in to your office. For each situation, respond in the most appropriate manner. How would you handle each call? If it is for your physician, do you put the call through? Do you take a message? Can you handle the call yourself? Provide a brief explanation for each example.“Hi, I am wanting to have my prescription for Valium refilled by the doctor. Could he just phone it in to my pharmacy?”