Do you believe that CEOs and business managers should be skeptical about the quality movement, or should they embrace the quality movement and try to involve their firms in as many quality initiatives as possible?
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Do you believe that CEOs and business managers should be skeptical about the quality movement, or should they embrace the quality movement and try to involve their firms in as many quality initiatives as possible? Explain your answer.
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- How important is quality to the company, given its current growth situation?The following are true statements about quality systems except: a. The FDA’s quality systems regulations are highly prescriptive and subject to limited interpretation b. Senior executives have ultimate legal responsibility for the effectiveness of the company’s quality system c. Companies can implement their quality systems in a progressive manner, focusing on those elements most relevant to their stage of growth d. Quality systems can be a source of competitive advantage for a companyDescribe the ways Quality Improves Profitability?
- Should loyal consumers (VLC) be offered quality products and services at premium rates because their business demand is high? Can they be allowed less service if their VLC is low? Please explain.The main steps involved in an environmental management audit are based on the standard: Select one: a. ISO 19010. b. ISO 19111. c. ISO 19011.Individually you will produce a briefing paper for a business outlining the steps the business could take to develop theirsustainability commitment and in particular, improve an element of their operations. You will need to select anappropriate and relevant business for this task.You will consider the pressures upon the business to become more sustainable, the challenges it might face, thedevelopments in the marketplace in which they operate and outline a strategic approach to making change withpotential targets and objectives. FOCUS - All reports will be a) broadly focused on becoming more sustainable in the first instance and b) willsubsequently drill down on ONE OF THESE areas [unless a link is obvious] AREAS - Energy use; Reducing plastic, Product redesign, Water use; Transport, pollution and the alternatives; Waste;Supply chains and their management ; Workplace issues ; CSR; Merchandising materials; Marketing Communications;or a company specific choice.
- Service Quality is an important concept in service marketing. with regard to service quality measurement models / frameworks, however, extant research shows that there is no consensus on the appropriate measurement model. Provide motivation for this and perform an appraisal of any four service quality measurement models/ frameworks highlighting their distinctive features, streangths and weaknesses as well as which service context each one may be applicable. provide a report to management of any chosen firm on these issues.As a consumer, what things do you consider in judging the quality of cookies you buy in a supermarket?One of your company’s products is put into the market and soon found having some quality defects. How do you organize market data (and what kind of data) to evaluate the effect and cost of the quality defects to this model of the product and to the company?
- What is the science of statistics? Why is it important in quality management?Bashaer is a millionaire but always buy a TOYOTA ACCORD even though he can afford Mercedes Benz sports car. Nayef on the other hand cannot afford to buy BMW, but he made a bank loan to purchase the BMW Coupé for half a million dollars. Explain why they choose those cars by describing through the Customer’s Lifetime Value (CLV) Assessments. Explain the importance of the Customer Profile Components of Nayef and Bashaer.TerraCycle Ltd management is keen on providing excellent quality products and services. They have asked you to examine how Service Quality and Total Quality Management could improve the quality of their Recycling Programmes. Produce a briefing paper examining the quality of the recycling/ reuse programmes offered by TerraCycle and evaluating the appropriateness of the two quality approaches for the company. Within your briefing paper, you should: Explain and differentiate between the two approaches (Service Quality and Total Quality Management). Provide an example from the recycling/ reuse programmes of how one of these two approaches is applied. Explain the appropriateness of the approach taken, what it takes to do, what it should deliver and suggest how it could be improved following the selected approach.