Discuss the role of service level agreements (SLAs) in defining and measuring the quality of services provided by IT organizations.

Systems Architecture
7th Edition
ISBN:9781305080195
Author:Stephen D. Burd
Publisher:Stephen D. Burd
Chapter14: System Administration
Section: Chapter Questions
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Discuss the role of service level agreements (SLAs) in defining and measuring the quality of services provided by IT organizations.

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