Describe each step you will take to manage or resolve this example of workplace conflict?
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Workplace conflict is common and likely to happen whenever people are asked to work together. For the scenario below, you are the manager of the two direct reports described in this scenario.
An employee in your department (Sarah) who has always performed at the highest level, communicated effectively with team members, and is a strong candidate for promotion recently became more reserved in her office interactions, is coming in early, and working late - but just does not seem to be herself. You've asked her if everything is okay and offered resources, but she indicates everything is fine in your discussions.
While making copies in the copy room, you hear part of a conversation between a newer employee (Sam) and what appears to be a representative from one of Sarah's top sales accounts. You are not concerned as it is common for team members to help each other out during busy times of the year.
A few days later at the monthly team update meeting, there is obvious tension between the two employees. As team member share their progress, successes, and sales numbers going around the room - Sam mentions how great he's done for the past few weeks. Sarah gets up and leaves the room, obviously upset. Sam smiles, but does not say more.
Describe each step you will take to manage or resolve this example of workplace conflict?
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- You are a senior manager in a fast-growing organization which consist with a multi- generation workforce. Your boss has requested to manage a conflict in your department. Explain what a conflict is and discuss the FIVE (5) techniques that you could use to manage the conflict?As a nurse leader or manager, you are responsible for conflict management Describe how you would handle a conflict between two nurses on the unit. Include how you would meet with each nurse and how you will document the situation. Is there anyone else you would ask for assistance and how you would identify if the conflict has been resolved or you need to escalate to your supervisor.A people-focused organization stems from Theory Y, which is a view of the organization that considers employees to be capable, creative, responsible, and motivated to work and learn. In contrast, Theory X suggests that workers are resistant and unwilling and need to be monitored and controlled in order to achieve anything. A part of self-awareness includes gaining a better understanding of what type of organizational work environment one prefers. Answer the following questions in your response Would you like working for a company that follows a people-focused, Theory Y view, of its employees? Why or why not?What about Theory X? Why or why not?What types of managers/companies have you worked for in the past, Theory X or Theory Y?
- A small real estate company recently hired Frances to be its administrative manager. The owners recruited Frances from another real estate company because of her successful experience with the expansion and opening of new locations. One of her first objectives is to learn as much as possible about her current employees. She wants to quickly select a few top performers to be part of a team dedicated to opening new stores. Frances needs people who are not only technically good at their jobs but who also have excellent communication and problem-solving skills. Frances is trying to decide the most efficient method for learning about the current employees to decide who she wants to recruit for her team. One approach she is considering is to shadow each person for a day. Another idea is to use one or more assessment tools. However, Frances has never used an assessment tool, so she is not sure what to use and how to get started. What assessment tool(s) would you recommend? Explain why…To be successful, an organization needs to align and motivate its staff to achieve the organization’s goals and objectives. Then, the organization needs to communicate those goals, motivate employees, and reward their achievement of those goals. Do you prefer one over the other? If so, why?A small real estate company recently hired Frances to be its administrative manager. The owners recruited Frances from another real estate company because of her successful experience with the expansion and opening of new locations. One of her first objectives is to learn as much as possible about her current employees. She wants to quickly select a few top performers to be part of a team dedicated to opening new stores. Frances needs people who are not only technically good at their jobs but who also have excellent communication and problem-solving skills. Frances is trying to decide the most efficient method for learning about the current employees to decide who she wants to recruit for her team. One approach she is considering is to shadow each person for a day. Another idea is to use one or more assessment tools. However, Frances has never used an assessment tool, so she is not sure what to use and how to get started. Questions How do you think Frances should proceed?
- A small real estate company recently hired Frances to be its administrative manager. The owners recruited Frances from another real estate company because of her successful experience with the expansion and opening of new locations. One of her first objectives is to learn as much as possible about her current employees. She wants to quickly select a few top performers to be part of a team dedicated to opening new stores. Frances needs people who are not only technically good at their jobs but who also have excellent communication and problem-solving skills. Frances is trying to decide the most efficient method for learning about the current employees to decide who she wants to recruit for her team. One approach she is considering is to shadow each person for a day. Another idea is to use one or more assessment tools. However, Frances has never used an assessment tool, so she is not sure what to use and how to get started. What are the downsides to shadowing (observing) someone…A small real estate company recently hired Frances to be its administrative manager. The owners recruited Frances from another real estate company because of her successful experience with the expansion and opening of new locations. One of her first objectives is to learn as much as possible about her current employees. She wants to quickly select a few top performers to be part of a team dedicated to opening new stores. Frances needs people who are not only technically good at their jobs but who also have excellent communication and problem-solving skills. Frances is trying to decide the most efficient method for learning about the current employees to decide who she wants to recruit for her team. One approach she is considering is to shadow each person for a day. Another idea is to use one or more assessment tools. However, Frances has never used an assessment tool, so she is not sure what to use and how to get started. Questions What are the benefits of shadowing a person?Janice has worked for Grandma B's Candies in the marketing department for 17 years. Last week, the CEO formally announced that Grandma B's was acquired by a large candy company wanting to expand its business into high-quality gourmet chocolates. Janice heard by way of the company grapevine that layoffs would occur in the days to come. She and her coworkers are very anxious and have gathered in the break room to chat. How could corporate leaders relieve employee anxiety in this situation? a Listen to the grapevine and update employees through a media-rich channel, such as a face-to-face meeting. b Start laying off employees as quickly as possible and blame those employees for not working hard enough. c Use the grapevine to leak information about early retirement packages and generous severance packages for those who choose to leave. d Keep depending on the grapevine as the best way to communicate with employees.