Define quality in your own words as a consumer, and second as the producer.
Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment
Section: Chapter Questions
Problem 1CE
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Question
![the internet will not be GRADED.
1 Define quality in your own words as a consumer, and second as the producer.
2.
List all the dimensions of quality in the service industry and give examples for each dimension.
3 In your opinion what is the role of an employee in quality improvement in the company or organization?
4.
State your opinion on the effects of applying total quality management in the service industry.
5.
What do you think is the purpose of studying service quality management?
Submission statuS.
Submission
No attempt
4:10 PM
0) ENG
8/16/2021
32°C](/v2/_next/image?url=https%3A%2F%2Fcontent.bartleby.com%2Fqna-images%2Fquestion%2Ff4e4a687-8359-4e4d-9950-65c874f00f16%2F25a60cdb-5f3d-419e-8cd1-448b4d66d96a%2Frhjvjja_processed.jpeg&w=3840&q=75)
Transcribed Image Text:the internet will not be GRADED.
1 Define quality in your own words as a consumer, and second as the producer.
2.
List all the dimensions of quality in the service industry and give examples for each dimension.
3 In your opinion what is the role of an employee in quality improvement in the company or organization?
4.
State your opinion on the effects of applying total quality management in the service industry.
5.
What do you think is the purpose of studying service quality management?
Submission statuS.
Submission
No attempt
4:10 PM
0) ENG
8/16/2021
32°C
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