decision traps
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You are the manager of a clinical laboratory at a mid-size (200-bed) community hospital. Physicians and nurses are concerned about the turnaround time for laboratory tests ordered on early morning rounds. It appears that the samples are collected by the phlebotomy team on the 6:00 A.M. rounds. Physicians begin their patient rounds at 7:30 A.M. The physicians prefer to review the results of the laboratory tests ordered at the time they see the patient. They explain to you that they cannot make decisions with regards to further patient treatment or discharge
without these results. Time is of the essence, as the hospital is cutting the budget, and it is important to decrease the patient length of stay. You are expected to look into this matter and make recommendations regarding the most efficient and effective way to address this problem.
Questions:
3. Who should be included in a team assigned to address this issue?
4. What decision traps might be encountered and how can they be avoided?
Step by step
Solved in 5 steps
- A customer’s order is delivered (received by the customer) on December 1, 2019. This order wasplaced with the company on September 1, 2019, and received by the manufacturing departmenton September 15, 2019. Actual production on the order began on October 15, 2019, and wascompleted November 15, 2019. Based on this information, calculate the following for this order:(a) total customer-response time (CRT), (b) order receipt time, (c) manufacturing lead (cycle)time, (d) manufacturing wait time, (e) manufacturing (processing) time, and (f) delivery time.(Hint: Refer to Exhibit 14.14 and accompanying discussion.) Use the DAYS function in Excel togenerate all answersTerex Corporation is a global manufacturer of aerial work platforms and materials processing machinery. They design, build and support products such as large lifting equipment used in construction. The company makes most pieces to order and customizes them to meet customers’ unique preferences.Terex maintained a manual system for yard management at their transfer centre in Washington that is always full of lifting equipment, which generated excessive costs for what should have been a relatively simple process of locating customers’ units to prepare them for delivery. A wallboard and sticker system was a low-tech solution for identifying equipment items in the yard at Terex. While inexpensive in itself, the solution cost around six minutes every time an employee had to locate a unit in the yard. It also required a considerable number of hours to be spent each month taking physical inventories. After a successful pilot, the company approved a new solution, replacing stickers, yard maps,…Terex Corporation is a global manufacturer of aerial work platforms and materials processing machinery. They design, build and support products such as large lifting equipment used in construction. The company makes most pieces to order and customizes them to meet customers’ unique preferences.Terex maintained a manual system for yard management at their transfer centre in Washington that is always full of lifting equipment, which generated excessive costs for what should have been a relatively simple process of locating customers’ units to prepare them for delivery. A wallboard and sticker system was a low-tech solution for identifying equipment items in the yard at Terex. While inexpensive in itself, the solution cost around six minutes every time an employee had to locate a unit in the yard. It also required a considerable number of hours to be spent each month taking physical inventories. After a successful pilot, the company approved a new solution, replacing stickers, yard maps,…
- erex Corporation is a global manufacturer of aerial work platforms and materials processing machinery. They design, build and support products such as large lifting equipment used in construction. The company makes most pieces to order and customizes them to meet customers’ unique preferences.Terex maintained a manual system for yard management at their transfer centre in Washington that is always full of lifting equipment, which generated excessive costs for what should have been a relatively simple process of locating customers’ units to prepare them for delivery. A wallboard and sticker system was a low-tech solution for identifying equipment items in the yard at Terex. While inexpensive in itself, the solution cost around six minutes every time an employee had to locate a unit in the yard. It also required a considerable number of hours to be spent each month taking physical inventories. After a successful pilot, the company approved a new solution, replacing stickers, yard maps,…The mailroom receives checks and remittanceadvices from customers in payment of their accountsreceivable. The clerk reviews the documents for completenessand correctness, sends the checks to thecash receipts department, and sends the remittanceadvices to the AR department. The AR clerkreceives the remittance advices and updates the customers’AR records from the PC in the AR department.The cash receipts clerk receives the checks andposts them to the cash receipts journal from the PCin the department. The clerk then sends the checks tothe bank for deposit.RequiredPrepare a system flowchart of the proceduresdescribed previously.Mr Smith is working as the director of credit collection department at SISHGC Building Supplies Limited. The credit collection department recently shifted from the legacy system to a new system that was installed four months ago. Mr Smith is not happy with this newly installed system. His complaint is that the data flow from the billing and account receivable departments is not occurring in the manner originally requested. Further, the updates to the database files are not occurring as frequently as he had envisioned. Thus, the hope that the new system would provide more current and timely information has not materialised. Mr Smith claims that the systems analysts spent three days interviewing him and other workers in his department. During that time, he and the other workers thought they had clearly conveyed their needs. At this stage, Mr Smith feels as if their needs were ignored, and their time was wasted. Required: Identify the issues in the system design process. How can these…
- The customer are complaining to the hotel general manager about the service provided from front desk and restaurant how can the general manager reduce variability and increase consistencyTerex Corporation is a global manufacturer of aerial work platforms and materials processingmachinery. They design, build and support products such as large lifting equipment used inconstruction. The company makes most pieces to order and customizes them to meet customers’unique preferences.Terex maintained a manual system for yard management at their transfer centre in Washingtonthat is always full of lifting equipment, which generated excessive costs for what should have beena relatively simple process of locating customers’ units to prepare them for delivery. A wallboardand sticker system was a low-tech solution for identifying equipment items in the yard at Terex.While inexpensive in itself, the solution cost around six minutes every time an employee had tolocate a unit in the yard. It also required a considerable number of hours to be spent each monthtaking physical inventories. After a successful pilot, the company approved a new solution, replacingstickers, yard maps, and…Terex Corporation is a global manufacturer of aerial work platforms and materials processingmachinery. They design, build and support products such as large lifting equipment used inconstruction. The company makes most pieces to order and customizes them to meet customers’unique preferences.Terex maintained a manual system for yard management at their transfer centre in Washingtonthat is always full of lifting equipment, which generated excessive costs for what should have beena relatively simple process of locating customers’ units to prepare them for delivery. A wallboardand sticker system was a low-tech solution for identifying equipment items in the yard at Terex.While inexpensive in itself, the solution cost around six minutes every time an employee had tolocate a unit in the yard. It also required a considerable number of hours to be spent each monthtaking physical inventories. After a successful pilot, the company approved a new solution, replacingstickers, yard maps, and…
- Adele Weiss manages the campus flower shop. Flowers must be ordered three days in advance from her supplier in Mexico. Although Valentine’s Day is fast approaching, sales are almost entirely last-minute, impulse purchases. Advance sales are so small that Weiss has no way to estimate the probability of low (25 dozen), medium (60 dozen), or high (130 dozen) demand for red roses on the big day. She buys roses for $15 per dozen and sells them for $40 per dozen. Construct a payoff table. Which decision is indicated by each of the following decision criteria?a. Maximinb. Maximaxc. Laplaced. Minimax regretThe University of Central Lancashire has decided to adopt a new human access control system for both employees and students using biometricfingerprint recognition. For students, the system automatically links to the central attendance management system and logs a student’s attendance,and lateness based on when they scan their fingerprint before entering the classroom. For faculty, it automatically records a staff member’s workstatus and commitment, including work status, overtime hours and holiday record. The system should interact with other local and enterprise levelapplications including scheduling and facilities management to develop the staff and student weekly schedule and also grant both faculty and studentsaccess to the specific rooms and facilities based on their schedule through fingerprint recognition software. Analysis using business support matrix. (create the table please)A restaurant wants to forecast its weekly sales. Historical data (in dollars) for 15 weeks are shown in this Excel file (also shown in Problem 6 on page 243 in the textbook). Answer the following questions related to this information: What is the MSE for the two- and three-period moving average models? Compare the results. Find the best number of periods for the moving average model based on MSE.