critically how the role of human touch / communication and responsiveness plays when encountering a painpoint in the customer journey process of an online website based on the E-SERQUAL model
critically how the role of human touch / communication and responsiveness plays when encountering a painpoint in the customer journey process of an online website based on the E-SERQUAL model
Chapter6: Target Markets: Segmentation And Evaluation
Section: Chapter Questions
Problem 1SC
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critically how the role of human touch / communication and responsiveness plays when encountering a painpoint in the customer journey process of an online website based on the E-SERQUAL model
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