Coppell Services contracts with outsourcing partners to handle various customer service functions. Based on a study of call volumes provided by one of the firm's partners, the minimum number of staff needed for each hour of the day is as follows: Hour 8-9 9-10 10 10-11 12 11-noon 10 noon-1 8 16 15 20 15 1-2 2-3 3-4 4-5 Mr. Coppell hires 6 permanent employees and wants to staff the remaining requirements using part- time employees who work 4-hour shifts (four consecutive hours starting as early as 8 A.M. or as late as 1 P.M.). What is the minimum number of total part-time employees needed across all the 4-hour shifts to ensure meeting the staffing requirements? 222 2 Ⓒ20 Minimum Staff Required 16 24 28
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- The time from when a patient is discharged from NorthShore Hospital to the time the discharged patient’s bed isready to be assigned to a new patient is referred to as thebed assignment turnaround time. If the bed turnaroundtime is excessive, it can cause problems with patient flowand delay medical procedures throughout the hospital. Thiscan cause long waiting times for physicians and patientsthus creating customer dissatisfaction. The admissions RNhas assigned a patient care associate to measure the bedturnaround time for a randomly selected bed each morning,afternoon, and evening for 30 days. Following are the bedturnaround time sample observations:a. Develop an x-chart to be used in conjunction with anR-chart using 3 limits to monitor the bed turnaroundtimes and indicate if the process is in control usingthese charts.b. Is the hospital capable of consistently achieving bedturnaround times of 120 minutes 15 minutes withoutimproving the process?A company producing a standard line and a deluxe line of dishwashers has the following time requirements (in minutes) in departments where either model can be processed. Standard Deluxe Stamping 3 6 Motor Installation 10 10 Wiring 10 15 The standard models contribute $20 each and the deluxe $30 each to profits. Because the company produces other items that share resources used to make the dishwashers, the stamping machine is available only 30 minutes per hour, on average. The motor installation production line has 60 minutes available each hour. There are two lines for wiring, so the time availability is 90 minutes per hour. Write the formulation for this linear program. What are the optimal daily production quantities of each product and the optimal daily profit?Joan has a small design and tailoring shop making custom outfits for women. She has two employees. Each employee only begins working on a dress when a customer order has been received and then she makes the dress from beginning to end. The average production time of a dress is 1.8 days, with a standard deviation of 2.1 days. Historically, Joan has been receiving orders with interarrival times of one day on average. The interarrival times of orders have a coefficient of variation of one. (Carry at least 4 decimal places in all intermediate calculations. Round your final answer to 2 decimal places.) What is the expected waiting time, in days, between when an order is received and when production begins on the dress? A. 9.12 days B. 6.50 days C. 1.23 days D.3.41 days
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- 1. What is the outcome when a bottleneck resource is augmented with more capacity? 2. Which of the following statements are true? a) Installed capacity in service systems are always based on peak demand b) Service systems designed to handle average capacity will be more effective c) Improving effectiveness of a service will require greater investment of capacity d) None of the above 3. The arrival rate at the second server in a two stage serial queuing system is a. Service rate of server 1 b. Same as arrival rate at server 1 c. Minimum of service rate and arrival rate at server 1 d. Cannot be determined In a worker paced assembly line, consider a situation where the daily requirement has suddenly increased. Which of the following statements will be true? 4. In a worker paced assembly line, consider a situation where the daily requirement has suddenly increased. Which of the following statements will be true? a) The required cycle time will also increase proportionally b) The…Flow and waiting time through a process are affected by seasonal fluctuation in demand. What does this mean? If a corporation wants to limit the impact of this fluctuation, what steps can it take?Hilltop Restaurant is located in Dempsey Hill. The restaurant has a capacity of 35 tables to serve customers. When doing its capacity planning and evaluating operational performance, the restaurant adopts the concept of “customer group” and uses it as unit of measurement to measure the workload in the service process. A customer group is a group of one or more people who arrive, get seated at a table, eat and depart. On average, a customer group takes 70 minutes to eat dinner, and then another 25 minutes to eat dessert. On average, a customer group generates a profit of $100 on dinner, and $30 on dessert. Now assume that Hilltop leases new space to open a “dessert bar” next door, and has opened up the wall between the two units to allow inside access from the restaurant to the dessert bar. The dessert bar can accommodate 15 tables. With this change, a customer group arrives and is seated at a table in Hilltop restaurant as usual. However, when the customer group finishes eating dinner,…