Case Study: Working Conditions at Walmart (Group Activity) Presentation of the Case Study Case Study Format The case study format is typically made up of eight parts: 1. Executive Summary. Explain what you will examine in the case study. Write an overview of the field you're researching 2. Background. Provide background information and the most relevant facts. Isolate the issues.

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ISBN:9781305969308
Author:Richard L. Daft
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Working Conditions at Walmart
When Sam Walton founded Walmart, one of his core
values was that if the company treated employees with
respect, tied compensation to the performance of the
enterprise, trusted them with important information
and decisions, and provided ample opportunities for ad-
vancement, they would repay the company with dad
cation and hard work. For years the formula seemed to
work. Employees were called "associates" to reflect
their status within the company, even the lowest hourly
employee was eligible to participate in proft-sharing
plans and could use profit sharing bonuses to purchase
company stock at a discount to its market value. The com-
pany made a virtue of promoting from within two-thirds
of managers at Walmart started as hourly employees
At the same time, Walton and his successors always
demanded loyalty and hard work from employees-
managers for example, were expected to move to a
new store on very short notice and base pay for hourly
workers was very low. Still, as long as the up side was
there, little grumbling was heard from employees.
However, more recently the relationships between
the company and its employees has been strained by
a succession of lawsuits claiming that Walmart pres
sures hourly employees to work overtime without com
pensating them; systematically discriminates against
women; and knowingly uses contractors who hire un-
documented immigrant workers to clean its stores, pay-
ing them below minimum wage
For example, a class-action lawsuit in Washington
State claimed that Walmart routinely (1) pressured
hourly employees not to report all their sme worked
(2) failed to keep true time records, sometimes shaving
hours from employee logs (3) failed to give employees
full rest or meal breaks; 4) threatened to fire or de-
mote employees who would not work off the clock; and
(5) required workers to atend unpaid meetings and
computer training. Moreover, the suit claimed that
Walmart has a strict "no overtime" policy, punishing
employees who work more than 40 hours a wook, yet
the company also gives employees more work than can
be completed in a 40-hour week. The Washington suit is
one of more than 30 suits that have been filed around
the nation in recent years.
With regard to discrimination against women, com
plaints date back to a 1996, when an assistant manager
in a California store, Stephanie Odie, came across the
W-2 of a male assistant manager who worked in the
same store. The W-2 showed that he was paid $10,000
more than Odle. When she asked her boss to explain
the disparity, she was told that her coworker had "a
wife and kids to support When Odle, a single mother,
protested, she was asked to submit a personal house-
hold budget. She was then granted a $2,080 raise.
Subsequently, Ode was fired, she claims for speaking
up. In 1998, she filed a discrimination suit against the
company Others began to file suits around the same
time, and by 2004 the legal action had evolved into a
dass action suit that covered 16 million current and for
mer female employees at Walmart. The suit claims that
Walmart did not pay female employees the same as
their male counterparts and did not provide them with
equal opportunities for promotion.
in the case of both undocumented overtime and
discrimination, Walmart admits to no wrongdoing. The
company does recognize that with more than 2 million
employees, some problems are bound to arise, but it
daims that there is no systematic company-wide effort
to get hourly employees to work without pay or to dis
criminate against women. Indeed, the company claims
that this could not be the case because hiring and pro-
motion decisions are made at the store level.
For their part, critics charge that while the company
may have no policies that promote undocumented over-
time or discrimination, the hard driving cost containment
culture of the company had created an environment in
which abuses can thrive. Store managers, for example,
are expected to meet challenging performance goals,
and in an effort to do so, they may be tempted to pres-
sure subordinates to work additional hours without pay.
Similarly, company policy requiring managers to move
to different stores at short notice unfairty discriminates
against women, who lack the flexibility to uproot their
families and move them to another state at short notice.
While the lawsuits are ongoing and may take years
to resolve, Walmart has taken steps to change its em-
ployment practices. For example, the company has cre
ated a director of diversity, a diversity compliance team,
and restructured its pay scales to promote equal pay
regardless of gender. Walmart has also taken action to
stop employees working overtime without pay. For ex
ample, it programmed cash registers to shut down after
an employee had exceeded a certain number of hours,
and has told managers to make sure that employees
take lunch and rest breaks.
Transcribed Image Text:Working Conditions at Walmart When Sam Walton founded Walmart, one of his core values was that if the company treated employees with respect, tied compensation to the performance of the enterprise, trusted them with important information and decisions, and provided ample opportunities for ad- vancement, they would repay the company with dad cation and hard work. For years the formula seemed to work. Employees were called "associates" to reflect their status within the company, even the lowest hourly employee was eligible to participate in proft-sharing plans and could use profit sharing bonuses to purchase company stock at a discount to its market value. The com- pany made a virtue of promoting from within two-thirds of managers at Walmart started as hourly employees At the same time, Walton and his successors always demanded loyalty and hard work from employees- managers for example, were expected to move to a new store on very short notice and base pay for hourly workers was very low. Still, as long as the up side was there, little grumbling was heard from employees. However, more recently the relationships between the company and its employees has been strained by a succession of lawsuits claiming that Walmart pres sures hourly employees to work overtime without com pensating them; systematically discriminates against women; and knowingly uses contractors who hire un- documented immigrant workers to clean its stores, pay- ing them below minimum wage For example, a class-action lawsuit in Washington State claimed that Walmart routinely (1) pressured hourly employees not to report all their sme worked (2) failed to keep true time records, sometimes shaving hours from employee logs (3) failed to give employees full rest or meal breaks; 4) threatened to fire or de- mote employees who would not work off the clock; and (5) required workers to atend unpaid meetings and computer training. Moreover, the suit claimed that Walmart has a strict "no overtime" policy, punishing employees who work more than 40 hours a wook, yet the company also gives employees more work than can be completed in a 40-hour week. The Washington suit is one of more than 30 suits that have been filed around the nation in recent years. With regard to discrimination against women, com plaints date back to a 1996, when an assistant manager in a California store, Stephanie Odie, came across the W-2 of a male assistant manager who worked in the same store. The W-2 showed that he was paid $10,000 more than Odle. When she asked her boss to explain the disparity, she was told that her coworker had "a wife and kids to support When Odle, a single mother, protested, she was asked to submit a personal house- hold budget. She was then granted a $2,080 raise. Subsequently, Ode was fired, she claims for speaking up. In 1998, she filed a discrimination suit against the company Others began to file suits around the same time, and by 2004 the legal action had evolved into a dass action suit that covered 16 million current and for mer female employees at Walmart. The suit claims that Walmart did not pay female employees the same as their male counterparts and did not provide them with equal opportunities for promotion. in the case of both undocumented overtime and discrimination, Walmart admits to no wrongdoing. The company does recognize that with more than 2 million employees, some problems are bound to arise, but it daims that there is no systematic company-wide effort to get hourly employees to work without pay or to dis criminate against women. Indeed, the company claims that this could not be the case because hiring and pro- motion decisions are made at the store level. For their part, critics charge that while the company may have no policies that promote undocumented over- time or discrimination, the hard driving cost containment culture of the company had created an environment in which abuses can thrive. Store managers, for example, are expected to meet challenging performance goals, and in an effort to do so, they may be tempted to pres- sure subordinates to work additional hours without pay. Similarly, company policy requiring managers to move to different stores at short notice unfairty discriminates against women, who lack the flexibility to uproot their families and move them to another state at short notice. While the lawsuits are ongoing and may take years to resolve, Walmart has taken steps to change its em- ployment practices. For example, the company has cre ated a director of diversity, a diversity compliance team, and restructured its pay scales to promote equal pay regardless of gender. Walmart has also taken action to stop employees working overtime without pay. For ex ample, it programmed cash registers to shut down after an employee had exceeded a certain number of hours, and has told managers to make sure that employees take lunch and rest breaks.
Case
Study: Working Conditions at Walmart (Group
Activity)
Presentation
of the Case Study
Case
Study Format
The
case study format is typically made up of eight
parts:
1.
Executive Summary. Explain what you will examine
in the case study. Write an
overview of the field you're researching
2.
Background. Provide background information and
the most relevant facts. Isolate
the issues.
Transcribed Image Text:Case Study: Working Conditions at Walmart (Group Activity) Presentation of the Case Study Case Study Format The case study format is typically made up of eight parts: 1. Executive Summary. Explain what you will examine in the case study. Write an overview of the field you're researching 2. Background. Provide background information and the most relevant facts. Isolate the issues.
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