Benny the Barber owns a one-chair shop. At barber college, they told Benny that his customers would exhibit a Poisson arrival distribution and that he would provide an exponential service distribution. His market survey data indicate that customers arrive at a rate of 4.0 per hour. It will take Benny an average of 13 minutes to give a haircut. Based on these figures, find the following: a. The average number of customers waiting. (Round your intermediate calculations to 3 decimal places and final answer to 2 decimal places.) Average number of customers waiting b. The average time a customer waits. (Round your answer to 2 decimal places.) Average waiting time minutes
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- During nearly four decades of business operations, Memphis-based FedEx has earned a reputation for reliable, on-time delivery of packages to homes and offices around the country. Founder Fred Smith originally focused on overnight deliveries, choosing Memphis as the company’s headquarters because the airport rarely closes due to bad weather. With FedEx’s planes departing and arriving on schedule nearly all the time, its express shipments usually remained on schedule, then and now. To reassure customers that delivery will take place when and where promised, the firm offers a money-back guarantee on time-sensitive express shipments, among other services. FedEx has steadily expanded its portfolio of services since the 1970s. Its original overnight express delivery is currently available to U.S. customers in various forms, including “first-overnight” delivery, next-morning delivery, next-afternoon delivery, and budget-pleasing two- or three-day delivery. The company’s services also include cost-effective ground delivery for parcels and extra-speedy same-day delivery for urgent deliveries within 1,800 cities. Over the years, FedEx has widened its delivery network to more than 220 countries. It has purchased more cargo jets and acquired specialized shipping firms, including Tiger International, Roberts Express, RPS, and TNT Express, to support global growth. For international business customers needing products, parts, or raw materials shipped across countries or continents, the company now offers time-saving services such as commercial freight forwarding and cross-border logistical support. To add the convenience of local drop-off and pickup points for U.S. consumers and small businesses, FedEx acquired the Kinko’s office services company in 2004 and later rebranded it as FedEx Office. This acquisition also added printing and copying to the menu of services offered. Then the company arranged for large U.S. retailers such as Walgreens, Albertsons, Kroger, and Safeway to accept packages for shipment and receive package delivery for customer pickup in thousands of store locations. This means people who want to send a package can head to a nearby retailer and ship where they shop, rather than making a separate trip to the FedEx location. It’s also a safe alternative for packages to be picked up by people who don’t want FedEx shipments left by the front door. Another service FedEx offers to small and mid-sized businesses, including retailers, is FedEx Fulfillment. The purpose is to expedite order fulfillment by having each business store its products in a FedEx warehouse. Then, when the business’s customers place orders, FedEx puts the products into boxes bearing the business’s own logo and ships directly to those customers. The business doesn’t need a separate warehouse or staff for fulfillment, and packages are on their way to customers more quickly because the products were in FedEx’s warehouse, ready to be packed and shipped. This service puts FedEx into direct competition with Amazon.com, which offers a similar service to merchants that sell through the online Amazon Marketplace. But it also gives businesses that don’t sell via Amazon a fast and professional fulfillment alternative. FedEx is careful to let customers know, through media and social-media announcements, when it anticipates that extreme weather or other conditions will cause delays or force it to halt pickups and deliveries. For the duration of Hurricane Irma, for example, FedEx said it would suspend deliveries in Florida. Some Florida customers who had ordered generators to be delivered via FedEx were unhappy, because they worried about being without power during and after the storm. But one FedEx employee loaded several generator orders into his car and took them to customers himself. When a customer posted a grateful compliment to FedEx on Facebook, the message generated thousands of likes, shares, and positive comments. The company also received positive comments for its donations of cash and transportation services to areas devastated by Hurricanes Irma, Harvey, and Maria. According to the American Customer Satisfaction Index (ACSI), FedEx often tops the list of U.S. shipping companies as ranked by customers surveyed. Every day, the company delivers 13 million packages—and during the busy year-end holiday season, it delivers many more. By meeting customers’ expectations for on-time deliveries, FedEx has increased annual revenues beyond $60 billion and positioned itself for continued growth in the future. How does FedEx’s money-back guarantee address customers’ concerns about heterogeneity?Benny the Barber owns a one-chair shop. At barber college, they told Benny that his customers would exhibit a Poisson arrival distribution and that he would provide an exponential service distribution. His market survey data indicate that customers arrive at a rate of 4.0 per hour. It will take Benny an average of 12 minutes to give a haircut. Based on these figures, find the following: a. The average number of customers waiting. (Round your intermediate calculations to 3 decimal places and final answer to 2 decimal places.) Average number of customers waiting b. The average time a customer waits. (Round your answer to 2 decimal places.) Average waiting time minutesBenny the Barber owns a one-chair shop. At barber college, they told Benny that his customers would exhibit a Poisson arrival distribution and that he would provide an exponential service distribution. His market survey data indicate that customers arrive at a rate of 4.0 per hour. It will take Benny an average of 11 minutes to give a haircut. Based on these figures, find the following:a. The average number of customers waiting. (Round your intermediate calculations to 3 decimal places and final answer to 2 decimal places.) b. The average time a customer waits. (Round your answer to 2 decimal places.) c. The average time a customer is in the shop. (Round your intermediate calculations to 3 decimal places and final answer to 1 decimal place.) d. The average utilization of Benny’s time. (Round your intermediate calculations to 3 decimal places and final answer to 1 decimal place.)
- 92 Benny the Barber owns a one-chair shop. At barber college, they told Benny that his customers would exhibit a Poisson arrival distribution and that he would provide an exponential service distribution. His market survey data indicate that customers arrive at a rate of 2.5 per hour. It will take Benny an average of 20 minutes to give a haircut. Based on these figures, find the following: a. The average number of customers waiting Note: Round your intermediate calculations to 3 decimal places and final answer to 2 decimal places. b. The average time a customer waits. Note: Round your answer to 2 decimal places. c. The average time a customer is in the shop. Note: Round your intermediate calculations to 3 decimal places and final answer to 1 decimal place.Ali Baba‘s Car Wash Service Centre is open 6 days a week, but its busiest day isalways on Sunday. From the previous data, Ali Baba estimates that dirty carsarrive at the rate of one every two minutes. One car at a time is cleaned in thisexample of a single-channel waiting line. Assuming Poisson arrivals andexponential service times, find the following: a.Compute the average number of cars in line. b.Calculate the value of probability that there are no car in the system. c.Compute the average time that a car spends in the system.Benny the Barber owns a one-chair shop. At barber college, they told Benny that his customers would exhibit a Poisson arrival distribution and that he would provide an exponential service distribution. His market survey data indicate that customers arrive at a rate of two per hour. It will take Benny an average of 20 minutes to give a haircut. Based on these figures, find the following:a. The average number of customers waiting.b. The average time a customer waits.c. The average time a customer is in the shop.d. The average utilization of Benny’s time.
- Benny the Barber owns a one-chair shop. At barber college, they told Benny that his customers would exhibit a Poisson arrival distribution and that he would provide an exponential service distribution. His market survey data indicate that customers arrive at a rate of two per hour. It will take Benny an average of 20 minutes to give a haircut. Based on these figures, find the following: Part (a): The average number of customers waiting. Arrival Time, λ =2 customers per hour Service Time, μ = 20 minute, or 60/20= 3 customer per hour Lq = (2)2 / 3*(3-2) = 1.333 customers Part (b): The average time a customer waits. Wq= 1.333/2=0,665 \~ 0,67 or 40 minutes Part (c): The average time a customer is in the shop. LS = 2/ 3-2 =2 customers. WS = 2/2 = 1 hour Part (d): The average utilization of Benny’s time. P= λ/ μ = 2/3=0,666 percent ~ 0,67 % Benny the Barber (see Question 1) is considering the addition of a second chair. Customers would be selected for a haircut on a FCFS basis from…* 08 HI FL R %S4 LLI %#3 50 For the first two hours of the day, the arrival rate at the donut shop is 10 customers per hour. The donut shop is capable of serving 8 customers per hour. Assume that the system is empty at the start and that no customer who arrives leaves without being served. (Round your answer to 2 decimal places.) What is the average wait time for customers during this time period (in hours)? unoy nces Mc Graw Wellington Paranormal Stars and Pahkitew Island RESTAURANT Restaurant: Scissor Seven My 600-lb Life The Afterparty Pam & Tommy As We See It 8,425 MAR étv A 644 DD F7 F12 F8 F10 F3 F 4 F5 93 %23 5 delet 9 7. 2. } P. 1 B. W N alt 38 command MOSISO command13. Suppose AirOM passengers arrive to the check-in desk every 100 seconds (on average). The desk is staffed by a single ticketing agent, who takes 1.4 minutes (on average) to process a passenger. The arrivals follow a Poisson process and the service time is distributed exponentially. What is a passenger’s average waiting time (in seconds)? Enter a single number as your answer. If your final number is not integer, keep two decimal places in your answer.
- Using the Queuing Theory principles, a) List Lq, and Wq for all of the stations in a table b) Determine the performance measure (L,W) of the system. 0.25 S2 S4 0.6 Hz=15 H4=13 2=15 S1 S5 H=20 0.9 Hs=15 S3 H3=8One field representative services 5 customers for a computer manufacturer. Customers request assistance at an average (Poisson-distributed) rate of once every 3.1 working days. The field representative can handle an average (Poisson-distributed) of 1.0 call per day. Determine: Use Table 1. a. The expected number of customers waiting. (Round "X" value to 2 decimal places. Round your answer to 3 decimal places.) Expected number of customers waiting b. The average length of time customers must wait from the initial request for service until the service has been completed. (Round your answer to 2 decimal places.) Average length of time days c. The percentage of time the service rep will be idle. (Round your answer to 1 decimal place.) Percentage of Idle time d. By how much would your answer to part a be reduced if a second field rep were added? (Round your answer to 3 decimal places.) Reduced number of customer(s)Describe the behavior of a waiting line where lambda > mu . Use both analysis and intuition.