Balanced scorecard. Following is a random-order listing of perspectives, strategic objectives, and performance measures for the balanced scorecard. Perspectives Internal business process Performance Measures Percentage of defective-product units Customer Return on assets Learning and growth Number of patents Employee turnover rate Net income Financial Strategic Objectives Acquire new customers Customer profitability Percentage of processes with real-time feedback Increase shareholder value Return on sales Retain customers Improve manufacturing quality Develop profitable customers Average job-related training-hours per employee Return on equity Percentage of on-time deliveries by suppliers Product cost per unit Increase proprietary products Increase information-system capabilities Enhance employee skills Profit per salesperson Percentage of error-free invoices On-time delivery by suppliers Increase profit generated by each salesperson Introduce new products Customer cost per unit Earnings per share Number of new customers Minimize invoice-error rate Percentage of customers retained For each perspective, select those strategic objectives from the list that best relate to it. For each strategic objective, select the most appropriate performance measure(s) from the list.
Balanced scorecard. Following is a random-order listing of perspectives, strategic objectives, and performance measures for the balanced scorecard. Perspectives Internal business process Performance Measures Percentage of defective-product units Customer Return on assets Learning and growth Number of patents Employee turnover rate Net income Financial Strategic Objectives Acquire new customers Customer profitability Percentage of processes with real-time feedback Increase shareholder value Return on sales Retain customers Improve manufacturing quality Develop profitable customers Average job-related training-hours per employee Return on equity Percentage of on-time deliveries by suppliers Product cost per unit Increase proprietary products Increase information-system capabilities Enhance employee skills Profit per salesperson Percentage of error-free invoices On-time delivery by suppliers Increase profit generated by each salesperson Introduce new products Customer cost per unit Earnings per share Number of new customers Minimize invoice-error rate Percentage of customers retained For each perspective, select those strategic objectives from the list that best relate to it. For each strategic objective, select the most appropriate performance measure(s) from the list.
Chapter12: Balanced Scorecard And Other Performance Measures
Section: Chapter Questions
Problem 9EA: Classify each of the following performance measures into the balanced scorecard perspective to which...
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Transcribed Image Text:Balanced scorecard. Following is a random-order listing of perspectives, strategic objectives,
and performance measures for the balanced scorecard.
Perspectives
Internal business process
Performance Measures
Percentage of defective-product units
Customer
Return on assets
Learning and growth
Number of patents
Employee turnover rate
Net income
Financial
Strategic Objectives
Acquire new customers
Customer profitability
Percentage of processes with real-time feedback
Increase shareholder value
Return on sales
Retain customers
Improve manufacturing quality
Develop profitable customers
Average job-related training-hours per employee
Return on equity
Percentage of on-time deliveries by suppliers
Product cost per unit
Increase proprietary products
Increase information-system capabilities
Enhance employee skills
Profit per salesperson
Percentage of error-free invoices
On-time delivery by suppliers
Increase profit generated by each salesperson
Introduce new products
Customer cost per unit
Earnings per share
Number of new customers
Minimize invoice-error rate
Percentage of customers retained
For each perspective, select those strategic objectives from the list that best relate to it. For each strategic
objective, select the most appropriate performance measure(s) from the list.
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