b. The Healthy Food Restaurant, a 24-hour restaurant, faces changing requirements from hour to hour. More workers are needed for peak hours, and fewer are needed in between. The following Table 6 (below) shows the worker requirement for the first 12 hours in the restaurant: Table 6. Staff Requirement at the Healthy Food Restaurant Time Period 10 AM 11 AM 12 PM 1 PM 2 PM 3 PM 4 PM 5 PM 6 PM 7 PM 8 PM 9 PM Requirement 8 10 12 12 9 7 6 7 9 10 12 8 Assigned On Duty Overstaffed 8 (i) You are required to apply the first-hour principle to staff each hour with the required number of cafeteria staff, showing how many staff are on duty each given hour, the number of staff you have assigned to work each hour and any overstaffing for each hour. i. Schedule the staff to work in 8-hour shifts.

Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter12: Queueing Models
Section: Chapter Questions
Problem 59P
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b. The Healthy Food Restaurant, a 24-hour restaurant, faces changing requirements from hour to
hour. More workers are needed for peak hours, and fewer are needed in between. The following
Table 6 (below) shows the worker requirement for the first 12 hours in the restaurant:
Table 6. Staff Requirement at the Healthy Food Restaurant
Time Period 10
AM
11
AM
12
PM
1
PM
2
PM
3
PM
4
PM
5
PM
6
PM
7
PM
8
PM
9
PM
Requirement 8 10 12 12 9 7 6 7 9 10 12 8
Assigned
On Duty
Overstaffed
8
(i) You are required to apply the first-hour principle to staff each hour with the required number of
cafeteria staff, showing how many staff are on duty each given hour, the number of staff
you have assigned to work each hour and any overstaffing for each hour.


i. Schedule the staff to work in 8-hour shifts.

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