An example of an operations process measure is a.Costs per customer service incident b.Six sigma quality c. Customer requests handled on first call
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20. An example of an operations process measure is
a.Costs per customer service incident
b.Six sigma quality
c. Customer requests handled on first call
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- List and briefly explain:a. The dimensions of service qualityb. The determinants of quality22.An example of a service-after-sale process measure is: a.Customer requests handled on first call b.Modifications required per design c.Six sigma qualitySanjeevini is a 100 bed hospital established 10 years ago and is performing well. Now the hospital is facing trouble in sourcing inpatients due to various reasons, one of them being improper inpatient nursing care. So the hospital management plans to intervene to improve the inpatient Care Experience. Develop a questionnaire OF 20 questions to study the patient satisfaction in the hospital
- 1. There are two approaches to the implementation of ERM, namely the measurement driven approach and the process-control approach. What is the focus of the measurement driven approach in implementing ERM? 2. Write a small paragraph on the concept of maximum foreseeable loss (MFL) and its significance in risk management. Question 2 1. Distinguish between the.'Maximin', 'Maximax·• and the 'Minimax regret' decision strategy. 2. Determining the size or quantum of a possible loss provides a backdrop against which efforts to manage the risk can be measured .Highlight the measures used to enhance the description of possible loss more accuratelyWhich of the Seven QC Tools would be most useful in addressing each of the following situations? Explain your reasoning. d. A contracting agency wants to investigate why they had so many changes in their contracts. They believe that the number of changes may be related to the dollar value of the original contract or the days between the request for proposal and the contract award. e. A travel agency is interested in gaining a better understanding of how call volume varies by time of year in order to adjust staffing schedules.Different types of alarms involved in the process industry.
- 19. Design cycle time is an example of a: a. Financial performance measure b. Service-after-sale process measure c. Innovation process measure 20. An example of an operaations process measure is: a.Costs per customer service incident b. Six sigma quality c. Customer requests handled on first callBackground: Data about the frequency of adverse events related to inappropriate care in hospitals come from studies of medical records as if they represented a true record of adverse events. In a prospective, observational design we analyzed discussion of adverse events during the care of all patients admitted to three units of a large, urban teaching hospital affiliated to a university medical school. Discussion took place during routine clinical meetings. We undertook the study to enhance understanding of the incidence and scope of adverse events as a basis for preventing themMethods: Ethnographers trained in qualitative observational research attended dayshift, weekday, regularly scheduled attending rounds, residents' work rounds, nursing shift changes, case conferences, and other scheduled meetings in three study units as well as various departmental and section meetings. They recorded all adverse events during patient care discussed at these meetings and developed a classification…Background: Data about the frequency of adverse events related to inappropriate care in hospitals come from studies of medical records as if they represented a true record of adverse events. In a prospective, observational design we analyzed discussion of adverse events during the care of all patients admitted to three units of a large, urban teaching hospital affiliated to a university medical school. Discussion took place during routine clinical meetings. We undertook the study to enhance understanding of the incidence and scope of adverse events as a basis for preventing them Methods: Ethnographers trained in qualitative observational research attended dayshift, weekday, regularly scheduled attending rounds, residents' work rounds, nursing shift changes, case conferences, and other scheduled meetings in three study units as well as various departmental and section meetings. They recorded all adverse events during patient care discussed at these meetings and developed a…
- 113) Which of the following statements is true about value chain in clinical care? a) Reducing patient waiting time is associated with pre-service care. b) Service Excellence in the patient – Physician interaction is associated with point of service care. c) Identification of target populations is associated with point of service care d) Advertising and promotion is associated with after service care.Which of the following is not part of process management? A) monitoring tasks B) measuring tasks C) optimizing tasks D) costing tasksInternal control being one of the major determinants of an organization’s success requires the attention of every individual in an organization. A good internal control system will provide organizations with a high degree of confidence that their operations are efficiently managed. There are advantages and disadvantages/limitations to be gained from effectively designed and implemented internal control. QUESTION 2 Audit sampling is the use of an audit procedure on a selection of the items within an account balance or class of transactions. The sampling method used should yield an equal probability that each unit in the sample could be selected. The intent behind doing so is to evaluate some aspect of the information. Audit sampling is needed when population sizes are large, since examining the entire population would be highly inefficient.You are required to discuss the steps that are followed when selecting an audit sample.