all aspects of industry must be reversed. We can no longer accept without question mistakes, defects, poor materials or materials not suitable for purpose, ill-trained workforce who is too afraid to ask what its job is, poor supervision, career- seeking management who do not stay in a position long enough to consolidate the current status let alone improve it. Cease Dependence on Mass Inspection: The use of inspection to improve quality is costly and ineffective and unreliable. You cannot inspect quality into a product and therefore, it is too late. Preventive measures should replace mass inspection in most circumstances, thereby reducing the hidden factories producing scrap and rework that employ ever-increasing numbers of inspectors. Cagsa A ard ofE Rucisass ou Dica Tag Aleue The lourest purchase price dees not eneure the minimum total cost The

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• Explain in details this five point of Deming's of quality management

Adopt the New Philosophy: Japan has created a new economic situation. Our tolerance of the mistakes that occur in
all aspects of industry must be reversed. We can no longer accept without question mistakes, defects, poor materials or
materials not suitable for purpose, ill-trained workforce who is too afraid to ask what its job is, poor supervision, career-
seeking management who do not stay in a position long enough to consolidate the current status let alone improve it.
Cease Dependence on Mass Inspection: The use of inspection to improve quality is costly and ineffective and unreliable.
You cannot inspect quality into a product and therefore, it is too late. Preventive measures should replace mass inspection
in most circumstances, thereby reducing the hidden factories producing scrap and rework that employ ever-increasing
numbers of inspectors.
Cease Award of Business on Price Tag Alone: The lowest purchase price does not ensure the minimum total cost. The
acquisition price is one aspect of the total cost of an item throughout its life cycle. If purchase decisions are made with no
measure of the quality of the product being assessed, the whole system will drift to one of low price, poor quality and high
subsequent costs. If purchasers constantly force their suppliers to reduce the price of their products and change suppliers
based on price from one project to another, the suppliers will be forced to cut corners. How much better is it to develop
a long-term relationship with suppliers so that they can innovate and develop economies of scale?
Improve Constantly and Forever The System of Production and Service: Preoccupation with achievement of specification
is not sufficient. We must start to improve all aspects of the product or service life cycle from concept to disposal. Sources
of variation must be identified and reduced. By so doing the distribution of the key quality characteristics of the product
or service will become narrow and accordingly costs will reduce.
Institute Training: Everyone involved in a product or service must understand the customers' requirements and be trained
so that he understands the standard of work required and how he may achieve that standard. Of vital importance is the
need to appreciate the sources and nature of variation.
Transcribed Image Text:Adopt the New Philosophy: Japan has created a new economic situation. Our tolerance of the mistakes that occur in all aspects of industry must be reversed. We can no longer accept without question mistakes, defects, poor materials or materials not suitable for purpose, ill-trained workforce who is too afraid to ask what its job is, poor supervision, career- seeking management who do not stay in a position long enough to consolidate the current status let alone improve it. Cease Dependence on Mass Inspection: The use of inspection to improve quality is costly and ineffective and unreliable. You cannot inspect quality into a product and therefore, it is too late. Preventive measures should replace mass inspection in most circumstances, thereby reducing the hidden factories producing scrap and rework that employ ever-increasing numbers of inspectors. Cease Award of Business on Price Tag Alone: The lowest purchase price does not ensure the minimum total cost. The acquisition price is one aspect of the total cost of an item throughout its life cycle. If purchase decisions are made with no measure of the quality of the product being assessed, the whole system will drift to one of low price, poor quality and high subsequent costs. If purchasers constantly force their suppliers to reduce the price of their products and change suppliers based on price from one project to another, the suppliers will be forced to cut corners. How much better is it to develop a long-term relationship with suppliers so that they can innovate and develop economies of scale? Improve Constantly and Forever The System of Production and Service: Preoccupation with achievement of specification is not sufficient. We must start to improve all aspects of the product or service life cycle from concept to disposal. Sources of variation must be identified and reduced. By so doing the distribution of the key quality characteristics of the product or service will become narrow and accordingly costs will reduce. Institute Training: Everyone involved in a product or service must understand the customers' requirements and be trained so that he understands the standard of work required and how he may achieve that standard. Of vital importance is the need to appreciate the sources and nature of variation.
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