Agan Interior Design provides home and office decorating assistance to its customers. In normal operation, an average of 2.2 customers arrive each hour. Onedesign consultant is available to answer customer questions and make product recommendations. The consultant averages 10 minutes with each customer.(a) Compute the operating characteristics of the customer waiting line, assuming Poisson arrivals and exponential service times. (Round your answers to fourdecimal places. Report time in hours.)λWa{ éL =Pq=||W =W=hh(b) Service goals dictate that an arriving customer should not wait for service more than an average of 5 minutes. Is this goal being met? (Round your answer toone decimal place.)W (in minutes) =What action do you recommend? (Select all that apply.)Increase the hours of operation.Increase the mean service rate.Hire another consultant.Decrease the mean service rate.There is no need to change the current operating parameters.min, which is greater ✓than the desired wait time, so the goal is✓met.

The service time is an important factor in queue theory that influences the waiting time in a queue.…

Answered: Agan Interior Design provides home and…

Practical Management Science

6th Edition

ISBN:9781337406659

Author:WINSTON, Wayne L.

Publisher:WINSTON, Wayne L.

Chapter12: Queueing Models

Section12.5: Analytic Steady-state Queueing Models

Problem 9P

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Agan Interior Design provides home and office decorating assistance to its customers. In normal operation, an average of 2.7 customers arrive each hour. One design consultant is available to answer customer questions and make product recommendations. The consultant averages 10 minutes with each customer. (a) Compute the operating characteristics of the customer waiting line, assuming Poisson arrivals and exponential service times. (Round your answers to four decimal places. Report time in hours.) λ = μ = q L = W q W = P.. W = (b) Service goals dictate that an arriving customer should not wait for service more than an average of 5 minutes. Is this goal being met? (Round your answer to one decimal place.) Wq (in minutes) = min, which is ---Select--- than the desired wait time, so the goal ---Select--- + met. What action do you recommend? (Select all that apply.) Increase the mean service rate. -a W Enter a number. Hire another consultant. 0 There is no need to change the current…
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Agan Interior Design provides home and office decorating assistance to its customers. In normal operation, an average of 2.2 customers arrive each hour. One design consultant is available to answer customer questions and make product recommendations. The consultant averages 10 minutes with each customer. (a) Compute the operating characteristics of the customer waiting line, assuming Poisson arrivals and exponential service times. (Round your answers to four decimal places. Report time in hours.) λ = 2.2 μ = 6 = La .1577 L = .1577 W₁ = 4.3 q W = 14.3 P W = .3667 (b) Service goals dictate that an arriving customer should not wait for service more than an average of 5 minutes. Is this goal being met? (Round your answer to one decimal place.) W (in minutes) = 4.76 than the desired wait time, so the goal is not min, which is greater What action do you recommend? (Select all that apply.) Increase the hours of operation. Hire another consultant. Xh Xh La W₁ q Decrease the mean service rate.…
Please do not give solution in image formate thanku. λ= 4 customers per hour; μ = 5 customers per hour; M= 1 An average of 20 customers arrive at a service center each hour. There are two servers on duty, and each can process 12 customers per hour. a) What is the system utilization? b) What is the average waiting time for customers who actually have to wait? c) What is the average time customers wait in line for service?
Agan Interior Design provides home and office decorating assistance to its customers. In normal operation, an average of 2.9 customers arrive each hour. One design consultant is available to answer customer questions and make product recommendations. The consultant averages 10 minutes with each customer. Compute the operating characteristics of the customer waiting line, assuming Poisson arrivals and exponential service times. If required, round your answers to four decimal places. Lq = fill in the blank 1 L = fill in the blank 2 Wq = fill in the blank 3 hours W = fill in the blank 4 hours Pw = fill in the blank 5 Service goals dictate that an arriving customer should not wait for service more than an average of 6 minutes. Is this goal being met? If not, what action do you recommend? If the consultant can reduce the average time spent per customer to 8 minutes, what is the mean service rate? If required, round your answer to one…
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